IT Support Specialist

Status:Non-Exempt

Location: Kalispell, Montana

About the Company

NorthStar Energy's family of operating companies has a rich history of dedication and service throughout the western U.S., Alaska, and Hawai'i. Our companies in Alaska include Delta Western, Inlet Energy, and Alaska Petroleum Distributing. We serve the big island of Hawai'i and Maui through four respected brands: Hawai'i Petroleum, Hawai'i Fuel Network, 'Ohana Fuels, and Minit Stop. In 2021, we welcomed The Jankovich Company in southern California to our family. We were pleased to add our newest family member, CityServiceValcon, in 2022, distributing fuel and packaged lubricants throughout Montana, Idaho, eastern Washington, and Wyoming. Combined, we employ over 760 employees. Visit www.nsenergy.com to learn more about us.

Job Summary:

NorthStar Energy's IT department is part of NorthStar's Shared Service organization and responsible for delivering best-in-class technology solutions across all operating entities. The IT Support Specialist interfaces directly with every individual throughout the organization and is the primary interface for all support requests. This is a technical role that requires excellent customer service, communication, and organizational skills.

Essential Functions:

• Respond to and document employee inquiries that are submitted via phone, email and in person correspondence
• Act as primary contact to investigate problems, answer technical questions, and document/escalate issues as appropriate
• Maintain all employee inquiries within helpdesk ticketing system ensuring next steps, status and resolution are kept up to date
• Build, upgrade, and troubleshoot physical laptops and desktop computers
• Install computer firmware, Windows operating systems, drivers, updates, and applications from scratch
• Utilize image deployment systems to facilitate the transition from a manual build process to an automated one
• Manage administration of Windows Active Directory including user account management, security groups, NTFS permissions and computer objects
• Troubleshoot network issues using OSI Model
• Install, maintain, and troubleshoot all Microsoft 365 products including mailbox management
• Troubleshoot and resolve problems around the configuration and performance of computer peripherals including but not limited to docking stations, monitors, keyboards, mice, printers, web cameras, microphones, speakers, headsets, etc.
• Help develop/maintain documentation and knowledgebase
• Work with third party manufactures on warranty issues, including hardware and software
• Maintain hardware inventory lists and request replenishment of items needed for different deployment scenarios
• Support setup of video conference systems such as MicrosoftTeams and in-office resources
• Support security best practices and malicious software isolation strategies

Education and Experience:

• Bachelor's degree in computer science or related technology
• 3 - 5 years of relevant experience in a customer focused position involving technical knowledge of a companies' infrastructure services, or an equivalent combination of education and experience.
• Highly analytical and able to absorb new software and hardware skills quickly
• Strong proficiency in Microsoft Office applications
• Ability to work independently, prioritize and plan effectively
• Work well in a team setting and collaborate with others

Benefits:

• Tuition Assistance
• Charitable Match
• Life Insurance - 2x your annual earnings
• Free Credit Report Monitoring
• Employee Assistance Program
• Telemedicine Options
• Medical, dental, and visions plans
• Tapcheck: On-Demand Access to Earned Wages

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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