Warehouse Assistant

PURPOSE OF THIS POSITION:

The Warehouse Assistant is responsible for assisting with a variety of administrative and operations tasks aligned with warehouse improvement initiatives.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform a series of administrative or operational tasks.
• Communicate issues to manager in a timely manner.
• Guarantees the customer receives a workable replacement part within standard time frame, one to three business days. Communicate delivery or quality issues to manager in a timely manner.
• Management of inventory; entry into CRM, quarterly inventory counts, research and negotiate the cost and ordering of stock and non-stock parts, maintain shelving and organization, and documentation of all ordering records.
• Process the ordering of parts and supplies upon approval of Manager.
• Material handling and quality packaging of all outgoing customer packages, maintaining daily tracking of shipments.
• Staging of equipment within the warehouse.
• Answer and dispatch incoming warehouse calls from internal and external customers.
• Escalation of customer complaints to ensure a differentiated level of customer satisfaction, prompt and courteous service and support at all times.
• Adhere to Quality Management Procedures (QMI) and Work Instructions (WI) as set by the Quality Management System (QMS).
• Perform other duties as determined by management.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
• The employee must occasionally lift and/or move up to 75 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The physical demands and work environment characteristics described here are representativeof those that must be met by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions

WORKING CONDITIONS:

• Work can be performed in a semi-quiet office setting and a noisy warehouse setting. Position involves computer and phone work.

OCCUPATIONAL EXPOSURE:

• Work environment may involve exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
• Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt dust, fumes, unpleasant odors, and loud noises.

QUALIFICATIONS & REQUIREMENTS:

Previous inventory or warehouse experience preferred but not necessary.

• Proficient with Microsoft Word, Excel, and CRM. Valid Driver's license.
• Completion and favorable results of Background Investigation, pre-employment Drug Screen, and physical with lift test.
• Must complete safety related compliance training upon hire and annually thereafter.