Student Services Analyst Sr

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Avondale
Jun 03, 2025
Student Services Analyst Sr Job ID: 321423 Location: Estrella Mountain Comm College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $59,028.00 - $76,737.00/annually, DOE Grade 116 Work Schedule Schedule is based on the operational needs of the department and EMCC. To best serve the students, department, and college, this position is fully in-person. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst Senior for the Admissions and Records (A & R) department. This position coordinates, administers and implements programs by providing operational planning, program management and evaluation, problem-resolution and technical assistance. This position performs advanced operational assignments related to Student Affairs, serves as a resource and liaison to staff and students, may serve on committees at the college and/or District level, and/or routinely leads and/or supervises other staff or teams on an ongoing basis. Essential Functions (30%) Plans, organizes, and assigns the work of staff if serving as a lead worker; plans, organizes, assigns, supervises, reviews, and evaluates the work of staff if assigned supervision Participates in hiring, discipline, and termination activities if assigned to supervision Serves as a lead worker, assigning and monitoring the work of others, as assigned Develops, analyzes, coordinates, and implements program functions and activities Reviews program requirements criteria to evaluate and determine eligibility, and/or evaluates policy to determine and ensure program compliance Researches program opportunities, industry standards, trends, best practices, and emerging technologies, and makes recommendations for implementation Coordinates, implements, and evaluates processes and procedures; cross-collaboration with other student services and academic departments to assist in programming relevant to Admissions & Records Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional material Conducts surveys and/or analyzes and maintains program data to gauge program effectiveness (30%) Serves as a program and department liaison on more complex interpretation and explanation of programs, policies, and procedures. Analyzes current policies and procedures and applies them to daily operations Monitors and coordinates the provision of information and technical assistance regarding applicable laws, policies, rules, and regulations Monitors funding opportunities and administration, program expenditures, and program regulations Monitors and adjusts department processes to meet partnership expectations, within compliance guidelines. (i.e. Under 18 Admissions / Registration, AAEC registration, Dual Enrollment processing, etc.) Trains and provides work direction and guidance to others as requested Provides training on all aspects of A & R functions for the A & R department staff and other student affairs staff Provides work direction and guidance to A & R staff (30%) Performs program coordination and administration, including operational program review planning, annual budget reviews, program management and evaluation, problem resolution, and technical assistance Performs Quality Assurance program management and auditing of areas which perform Admissions and Records functions Develops and implements training modules and Standard Operating Procedures (SOPs) Prepares training presentations (10%) Interacts with other Colleges, College departments, and outside agencies and acts as a department liaison regarding assigned functions Supports off-site location coverage, performs duties assigned to that location, and acts as the backup site manager Performs other duties as assigned commensurate to the grade level of the position Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration, or related field and four (4) years of full-time equivalent progressively responsible student services experience coordinating, administering, planning, or evaluating. OR Associate's degree from a regionally accredited institution in education, sociology, business administration, or related field and six (6) years of full-time equivalent progressively responsible student services experience coordinating, administering, planning, or evaluating. An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered . Desired Qualifications 1. Two (2) years of experience working in an educational environment providing support services in higher education 2. Two (2) years of experience working with a multiple student population 3. Two (2) years of customer service experience with a high degree of public contact including in person, telephone, and e-mail 4. Two (2) years of experience working in student services I.e. advisement, counseling, admissions, procedures including online Student Information System (e.g., PeopleSoft) and working with federal and state requirements (e.g., lawful presence/residency determination) 5. Two (2) years of experience leading teams with demonstrated successes 6. Two (2) years of experience working in a team environment Special Working Conditions May be required to work at multiple sites or locations. Work Schedule Varies. May be required to lift or carry up to 25lbs with or without a reasonable accommodation. May be required to view a computer monitor for a prolonged period of time. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled Estimated first review on June 16, 2025 Must apply by 11:59 P.M. on June 15, 2025, to be considered If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321423&PostingSeq=1 jeid-91a2f0dafb37b54fb69049ef97d2122b