Quality & Risk Manager

At MacDonald-Miller Facility Solutions("MacMiller") wemake buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across15offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers' expectations andexecuting with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New construction -Engineering, fabrication and installation of mechanical systems for new projectsfollowing leanconstructionpractices
• Special projects-Retrofits and mechanical repairsfor existing buildings for new efficiencies
• Service - scheduledpreventativemaintenance ensuring tenantcomfort,and 24/7 emergency response
• Building performance-Controlsystems, fault detection,energy services and remote monitoring
• Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values:

• Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication- We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety- Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.
• Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation- We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun!- Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Quality & Risk Manager: This is where you come in.

We're seeking a Quality & Risk Manager to partner with our construction teams and lead impactful operational improvements. In this high-visibility role, you'll collaborate with Superintendents, the VP of Operations, and the COO, with the authority to influence material standards, installation practices, engineering guidelines, and operational processes. We're looking for a change agent - someone who will elevate quality, reduce risk, and help shape a culture of excellence across the organization.

The Quality & Risk Manager reports to Nicole Spangler, System Optimization Manager, and is part of a collaborative team leading high-impact initiatives. This highly visible role offers the opportunity to work across all levels and departments, driving meaningful change in support of our growing business

Top deliverables in the first year to be a hero:

1. Lead Installation Quality & Culture Transformation

• Champion the implementation of MMFS's QAQC Mission Statement and Field Operations Core Values
• Influence company culture to consistently deliver first-time quality installations
• Partner with superintendents and foremen to reinforce and elevate installation standards
• Conduct bi-annual reviews and updates of the QAQC manual to ensure relevance and effectiveness

2. Strengthen Field Operations & Mitigate Risk

• Develop and roll out project-specific QAQC plans and impactful training programs
• Collaborate with project leaders to proactively identify and address risk factors
• Perform a minimum of two project audits per month to assess needs and provide support
• Create and deliver lessons learned modules focused on the most critical risks
• Within the first 6 months, establish and implement a Root Cause Analysis and Corrective Action framework

3. Drive Proactive Warranty Management

• Manage the intake, classification, and assignment of all warranty repair calls
• Maintain a comprehensive project warranty log, tracking all open warranty periods
• Ensure smooth PM handoffs at construction-to-service transitions and documenting warranty periods
• Oversee warranty-related financials, including vendor labor & materials claims
• Present quarterly warranty reports to executives, highlighting trends and opportunities for improvement

4. Lead Reporting & Trend-Driven Improvement

• Analyze warranty and QAQC data to identify performance trends and root causes of failure
• Translate findings into actionable process improvements or training initiatives
• Report on key metrics through a Monthly Warranty Report Card
• Leverage insights to champion continuous improvement across teams

5. Collaborate Across Functions & Influence at the Executive Level

• Build trusted relationships with field leadership, executive teams, and key stakeholders
• Actively engage with project managers, superintendents, service, and procurement teams
• Present findings, insights, and strategic recommendations to leadership
• Influence cross-functional decisions and drive lasting change through data-backed strategies

What We're Looking For:

• 15+ years of hands-on field and/or technical experience in the mechanical or HVAC industry.
• Extensive knowledge of mechanical systems, including a wide range from VRF systems to central plant configurations.
• A natural problem solver-someone who can analyze complex challenges and break them down into clear, actionable steps.
• Proven leadership experience with a track record of fostering and implementing company culture and core values.
• Strong understanding of Building Management Systems (BMS) and experience interfacing with various BMS platforms.
• Proficiency with industry-standard software platforms; experience with Procore or similar project management tools is preferred.

And everyone you work with should describe you as someone who:

• Demonstrates an exceptional work ethic
• Adapts quickly and effectively to changing circumstances
• Is driven, focused, and committed to achieving goals

And you should be motivated by...

• The opportunity to shape and influence company culture
• Seeing major projects come to life and playing a key role in their success
• Taking full ownership of your learning and growth-this role is for self-starters who thrive without constant supervision
• Excelling in a lean, results-driven environment where increased responsibility and growth are encouraged year after year
• Being part of a transparent, supportive workplace that welcomes fresh ideas and fosters a close-knit, family-like atmosphere

Compensation: $140,000 to $165,000 Annually

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

You'll be based at our Seattle Prefab Shop, located at 3701 South Norfolk Street in the heart of Seattle's industrial district. This modern, state-of-the-art facility is designed for efficiency, safety, and high-quality production. With easy access to major roadways, it offers a well-connected, fast-paced environment where team members take pride in their craft. Your skills will make a real impact here, and your contributions will be recognized daily as we build the systems that power the region. This role also includes frequent travel to jobsites, and periodic monthly travel to MacDonald-Miller's Portland and Inland Northwest locations.

Interested in learning more?

If you're ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.