Workplace Experience Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves -

The Workplace Experience Coordinator delivers exceptional client experiences through enhanced ticket management, client engagement, proactive communication, and high-touch service within a select property portfolio. This client-facing role combines a passion for service with brilliant people skills to create a hospitality-focused workplace environment. You'll increase engagement and partnership between JLL, service partners, and clients while enhancing your professional skills in this onsite position.

What is your day to day?

• Managing and responding to executive ticket requests, partnering with the workplace services delivery team to resolve requests promptly
• Leading implementation of building readiness standards for executive spaces to ensure consistent experience across the portfolio
• Building meaningful relationships with client employees and guests for intuitive service delivery that anticipates needs
• Conducting routine walkthroughs and assessments of workspace and soft services to ensure compliance with service level agreements
• Proactively recognizing building operational needs and opportunities to reduce friction for client employees
• Partnering with soft services providers to establish and reinforce service excellence expectations
• Supporting data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Collaborating with the broader team of Workplace Experience Ambassadors to deliver consistent high-touch customer service
• Providing operational excellence through administrative support and work order management

Desired experience and technical skills

Required

• 2-3 years minimum prior relevant experience in hospitality, facility/property management, building operations, or commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Excellent verbal and written communication skills
• Strong organizational skills and process management abilities
• Problem-solving capabilities and ability to develop process enhancements
• Ability to work independently with strong prioritization and time management skills
• Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)
• Proficiency in Google Suite of Office Tools
• Ability to manage multiple priorities and deliver results in a fast-paced environment

Preferred

• Associates or Bachelor's degree or equivalent
• Experience working with diverse teams in collaborative environments
• Previous experience in executive service delivery
• Background in workspace assessment and service level agreement management
• Experience with vendor relationship management
• Demonstrated track record in hospitality-focused roles
• Experience with data collection and analysis for service improvement

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.