Banquet Captain

Sugarbush Resort
United States, Vermont, Manchester
Jun 29, 2025
Seasonal (Seasonal) RESORT OVERVIEW: Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?: Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf perks along with, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests. POSITION SUMMARY: The Banquet Captain plays a critical leadership role in the execution of banquet and event services. This position is responsible for coordinating staff, managing event timelines, and ensuring seamless service that exceeds guest expectations. The ideal candidate is detail-oriented, professional, and thrives in a fast-paced, team-driven environment. This is a tipped position and requires working weekends and nights. The position is full-time seasonal paying $13/hour plus tips. RESPONSIBILITIES: Lead banquet service team during events, ensuring staff are well-prepared, punctual, and aligned with service standards Coordinate room setup and breakdown based on banquet event orders (BEOs), including table arrangements, linens, service stations, and decor Liaise with kitchen staff, event planners, and management to ensure smooth timing and communication throughout events Conduct pre-shift meetings to brief staff on event details, assignments, and service expectations Provide hands-on support to staff and fill in wherever needed to maintain high-quality service Monitor event progress and proactively resolve issues or guest concerns Ensure compliance with health, safety, and sanitation standards Accurately complete event reports, staff time sheets, and post-event checklists Train and mentor banquet servers and bartenders to ensure consistent, professional service Maintain banquet equipment and inventory, reporting damages or needs for replacement QUALIFICATIONS: Minimum 2 years of banquet or catering experience; prior supervisory or captain experience preferred. Strong understanding of food and beverage service procedures and standards. Excellent communication and leadership skills. Ability to remain calm and organized under pressure. Detail-oriented with strong organizational and time management abilities. Flexibility to work nights, weekends, and holidays as required by event schedule. Ability to stand or walk for extended periods and lift up to 50 lbs. Sugarbush Resort is an Equal Opportunity Employer.