Analyst-Account Services

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a account services analyst, you will work with internal and external partners for support for one of our largest public sector customers. You will be responsible for supporting the account and sales team to grow revenue, build strong partnerships, and maintain a healthy account score. The Account services analyst is responsible for assembling, analyzing and processing key reports for service level management.

• Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience with Microsoft Excel, Word PowerPoint, or Google Sheets pivot tables, basic formulas, reporting, and Vlook Up.

• Experience in problem solving.

• Communicating with customers and making recommendations for solutions to complex account concerns.

Even better if you have one or more of the following:

• Knowledge of data and voice networking fundamentals.

• ITIL training or certification.

• Experience with ServiceNow platform.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.