Director

Leadership

Responsible for supporting and communicating mission and strategic vision for assigned areas. Establishes department specific policy and procedure to address basic functions of the department and to standardize and streamline operations. Represents the department in its relationships with other health organizations, government agencies, and third party payers. Maintains professional affiliations and enhances professional development developments. Maintains the strictest level of confidentiality Actively manage relationship with other hospital departments to assist in facilitating resolution.

FINANCIAL RESPONSIBILITY

Assists with the developing, planning, and implementing the business plans Effectively allocates and schedules resources and appropriately staff the unit/department to effectively function to demand. Adheres to budgetary guidelines and targets-proactively manages budget variances and causes Oversees and manages the Revenue cycle billing and collection processes of assigned outpatient areas ensuring compliance including daily reconciliation of charges and payments occur. Adheres to budgetary guidelines and targets-proactively manages budget variances and causes Utilizes resources, both labor and non-labor to maximize efficiency and quality.

EXECUTION

Completes tasks and assignments in a timely, accurate and efficient manner. Remains positive and focused despite obstacles and setbacks. Demonstrates a sense of urgency in completing assignments. Organizes multiple assignments and/or projects simultaneously to accomplish goals. Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.

QUALITY

Utilizes principles of CQI in all work situations. Contributes to improving quality services and productivity Provides reports to Leadership detailing previously established key performance indicators and action plans for those that are outside of the range. Ensures compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, and physical properties. Initiates appropriate changes. Informs leadership team about current trends, problems, and medical activities to facilitate policy making. Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care. Seeks feedback and recommendations from others to improve the quality, processes and services.

Sustainability

Determines priorities and organizes work and time to meet them. Follows sound employee retention techniques; effective selection, interviewing, recognition and ongoing performance feedback Interacts constructively ,tactfully and diplomatically with others and resolves conflicts effectively Responsible developing and maintain opportunities for Employee Engagement Demonstrates cultural competency and ability to maintain a diverse workforce Encourages community education by initiation and participation in health fairs and events to promote awareness. Responsible for managing the overall marketing activities of the practice in collaboration with health system marketing team.