Manager - STD and Absence Claims - Remote

Symetra is seeking a Manager to join our Short-term Disability and Absence Claims Team!

About the role

In this role, you will manage a team of case managers who adjudicate short-term disability and/or absence management claims (federal, state and company specific leaves). You will direct and motivate your team to get results in line with department goals focused heavily on quality, time, and the customer experience.

In addition, you will develop strategies to improve departmental structure and procedures based on team performance, market requirements, and growth initiatives. You will supervise employees, provide guidance and mentorship on general claim policy, time management, adherence to performance guarantees and customer expectations.

What you will do

• Analyze reporting for trends and opportunities for improvement on the team and individual levels. Develop, implement and evaluate plans aimed at correcting areas for improvement.
• Understand data integrity and ensure accuracy of data in the claim system. Create new reporting as needed.
• Conduct claim audits and segment reviews to ensure quality of work and identify coaching opportunities.
• Direct work assignments and review work in progress. Constantly monitor workflows and production to ensure timeliness and accuracy.
• Review and sign off on claim decisions including adverse claim decisions.
• Work closely with team leads and case managers to understand opportunities that may not be identifiable through reporting.
• Ensure adherence to legal and operational compliance.
• Continuously build subject matter expertise. Demonstrate technical knowledge of policies and procedures, and maintain a detailed knowledge of ERISA, state guidelines, claim practices and general accounting.
• Liaise with legal department on complex issues.
• Uses expertise to balance risk management and customer service.
• Represent the department and company in external meetings including finalist presentations as needed.
• Provide support to sales and implementation through broker/customer support inquiries.
• Educate field personnel on claim process and philosophy.
• Resolve issues and disputes to provide service to customers without sacrificing risk management.
• Oversee staff, with responsibility for hiring, performance management, training and development. Build an effective team where aggregate results meet department expectations.
• Develop staff members in accordance with company and personal goals.
• Promote advances and changes in industry standards with case managers.
• Lead and participate in special projects as needed.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. - Auditor

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F. - VP Customer Service & Operations

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $70,600 - $117,600 plus eligibility for annual bonus program

Who You Are

• College degree preferred. High School Diploma required.
• 5-7 years of experience in STD and or Absence Management claims management
• 2+ years of management experience preferred.
• CLMS a plus.
• Excellent verbal and written communication skills across multiple levels of leadership within an organization.
• Comfortable speaking publicly to internal and external groups of various sizes.
• Proven project management and change management skills.
• Proficient with Microsoft office, specifically Excel and PowerPoint.
• Salesforce experience preferred.
• Adept with reporting, data, and trend analysis.
• Collaborative and empowering leader who fosters a productive and professional team environment.
• Expert customer service, conflict resolution and negotiation skills.
• Some minimal travel required.

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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