Supervisor, Patient Access, FT, Days

* Ensures that appropriate/necessary information is obtained, to include insurance verification and pre-certification,

for patient registration and billing purposes. Conforms with guidelines as specified by hospital and departmental

policy and procedure. 20%

* Monitors daily collection report and In-House Accounts over $25,000.00 (where applicable) to ensure that hospital

and departmental policies and procedures are followed. Works collaboratively with the Manager to correct

deficiencies.15%

* Evaluates work processes/procedures; identifies and resolves problems; and develops, recommends, and

implements process changes to improve productivity and reduce costs. Updates policies and procedures as

needed.10%

* Ensures departmental Quality and Compliance to include the following:

-Evaluate work processes/procedures

-Identify and resolve problems

-Ensures timely submission of audits

-Develop, recommend and implement process changes. 10%

* Develops and maintains work schedule within budgeted parameters. Establishes priorities, assigns work, and

monitors work flow to meet Greenville Hospital System goals for days outstanding and customer service targets.

10%

* Maximizes reimbursement by ensuring compliance with third party requirements, including precertification and

insurance verifications. Keeps abreast of reimbursement requirements and maintains current knowledge of

applicable government, managed care, and/or third party regulations and guidelines. Ensures compliance and

communicates discrepancies to appropriate personnel or departments, i.e., Patient Account Services, Managed

Care. 10%

* Coaches and follows up regularly (either directly or through team leaders) with employees on quality audits,

productivity and customer service to ensure continuous improvements in those areas. 10%

* Selects, trains/orients assigns and supervises department staff (either directly or through team leaders). Develops

standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions.

5%

* Ensures the appropriate utilization of the GHS progressive discipline policy for employees with performance,

behavior, or attendance problems. Ensures appropriate documentation of verbal counseling, warnings/reprimands,

suspensions and for-cause terminations. Reviews personnel actions for compliance with Federal/State laws and

regulations and GHS policies. Demonstrates excellent rapport and the ability to encourage open communication with

staff and resolve interdepartmental problems and conflicts. 5%

* Interprets and implements all hospital policies in addition to those related to admissions/discharge, credit &

collection, disclosure of confidential information and data and cash management. 5%