Volunteer Services Professional 3

The Volunteer Services Professional is a seasoned expert with a strong understanding of both the theory and practical application of volunteer management. This individual independently executes a full range of responsibilities, leveraging extensive knowledge of the field to analyze complex issues and develop effective solutions.
In this role, the Volunteer Services Professional is responsible for planning, organizing, training, and supervising volunteers and volunteer programs. They collaborate with UCDH departments and units to assess needs and identify opportunities where volunteers can provide meaningful support.
Key responsibilities include coordinating departmental volunteer needs, leading recruitment efforts, and overseeing orientation, training, and supervision. The Volunteer Services Professional ensures ongoing support for assigned units, fostering a positive and productive volunteer experience. Additionally, they drive continuous program development, implementing innovative volunteer initiatives that enhance engagement and impact.
The primary goal of this role is to cultivate strong, mutually beneficial partnerships between volunteers and the departments they serve, ensuring a rewarding and effective volunteer experience for all.

Apply By Date 5/1/2025 by 11:59 PM

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training.
• Experience in a health care institution.
• Experience managing volunteers in a health care setting.
• Experience in a dynamic and fast-paced office and health care setting.
• Solid knowledge of volunteer services best practices
• Knowledge of relevant internal policies and external regulations.
• Demonstrated ability to motivate, mentor and influence others.
• Ability to develop and manage a program or project. (e.g., objectives, team, tasks, deliverables, timelines, hours, costs).
• Solid interpersonal skills to maintain positive and productive relationships.
• Demonstrated analytical and problem-solving skills. Ability to evaluate issues and resolve problems.
• Effective verbal and written communication skills. Skilled in active listening.
• Demonstrated adaptability and flexibility. Skill in overcoming obstacles to achieve results.
• Ability to deliver clear, concise presentations to individuals or groups.
• Solid knowledge of business software, Ability to produce reports and analyses.
• Organizational and analytical skills.
• Interpersonal and oral communication skills
• Demonstrated ability to utilize analytical and process skills to manage hard copy and database personnel records.
• Knowledge of policies and procedures applicable to Volunteer Services personnel transactions and status changes including JCAHO and Title XXII standards.
• Ability to organize and maintain records, legibly and accurately.
• Ability to see well enough to accurately identify names and numbers on handwritten and typewritten forms on a computer screen; hear well enough to take information on telephone; legible writing and printing.

Preferred Qualifications

• Excellent customer service skills working with a diverse workforce (i.e. staff, faculty, students and volunteers), in an often time sensitive environment.
• Computer skills to effectively use MS Office programs (Word, Excel, PowerPoint), Electronic Mail, Invision, Samaritan, and Internet search tools.
• Accurate typing and data entry skills.
• Attention to detail and ability to successfully handle multiple projects at one time.
• Knowledge and skill in the use of correct English grammar, spelling, and punctuation.
• Be able to use standard office equipment (calculator, copy, scanner and fax machines, multi-line telephone and voicemail systems)
• Ability to discern emergent need for responding to items or issues arising.
• Knowledge of policies relating to release of information and confidentiality.
• Ability to learn and use robust tracking software

Key Responsibilities

• 30% - Department Administration
• 30% - Volunteer Management
• 30% - Records Management
• 10% - Other Duties

Department Overview

At UC Davis Health Volunteer Services, we are dedicated to fostering meaningful connections between volunteers and the departments where their skills and passions can make the greatest impact. Our goal is to provide compassionate care and support to our community while creating fulfilling opportunities for volunteers to give back.

We believe in the power of matching volunteers with the right departments, ensuring that each individual can contribute effectively while also experiencing personal growth and fulfillment. Whether it's assisting patients and their families or supporting medical staff, our volunteers play a vital role in advancing our goal of delivering exceptional healthcare and service to all.

Through ongoing training, support, and recognition, we strive to create a nurturing environment where volunteers can thrive and make a difference. Together, we are committed to upholding the values of integrity, compassion, and excellence in everything we do.

POSITION INFORMATION

• Salary or Pay Range: $1,1934.87-$3,475.10
• Salary Frequency: Biweekly
• Salary Grade: Grade 18
• UC Job Title: VOLUNTEER SVC PROFL 3
• UC Job Code: 005562
• Number of Positions: 3
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): M-F 8am-5pm
• Location: Davis II (HSP057)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Office and Hospital units

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks