Customer Service Cord. II

Location

US-VA-Newport News

Company

Canon Virginia, Inc.

Accompany us as we continue this insightful expedition at Canon Virginia Inc. We are seeking a dedicated, and motivated individual to fill our Customer Service Coordinator II position. Are you ready for the next level? In this role, you're a valued employee and will experience working in a welcoming environment that feels inviting.

Canon's corporate philosophy is kyosei, which we translate to "all people, regardless of race, religion, or culture, collaboratively living and working together into the future." Canon's goal is to help give to the prosperity of the world and happiness of humanity, which will lead to growth and bring the world closer to achieving kyosei.

Ensures accurate, efficient and timely execution of various customer service processes and transactions to meet/exceed customer requirements.
- Maintains daily contact and interaction with customers. Checks status of shipments, coordinates (externally and internally) customer requested changes, prepares and provides customer order documentation (e.g. tracking number, etc.) and communicates customer requirements internally.
- Builds credibility and trust with customers and internal departments through analysis, development of process improvements and quality service delivery.
- Assists with evaluating and identifying opportunities to drive process improvements that positively impact the customer's experience.
- Demonstrates business knowledge in interaction with customers to facilitate problem solving; ensures issues are resolved in a timely manner.
- Assist with creating, updating and maintaining work instructions.
- Maintains daily contact and interaction with customer account managers and/or program managers; takes customer orders.
- Provides sales administrative support; creates sales order, maintains system price lists, invoicing for multiple divisions, maintains customer system database, supports project billing, tracks and reports customer / sales metrics, sales budget support and coordinates the preparation of export documentation with the Logistics Department.
- Supports multi-system, multi-business and multi-customer environment; provides assistance to Customer Account Specialist as needed.
- Represent Canon Virginia in a positive and professional manner with respect to interaction with external sales account representatives, potential customers, external companies within and outside the Canon global group and internal department representatives.
- Demonstrates sufficient knowledge of internal businesses and their process flows, identifies and recommends process improvements that positively impact the customer's experience.
- May train less experienced members.

- Associate's degree preferred; or equivalent combination of education and experience, and 4-6 years customer service experience preferably in a manufacturing environment.
- Proficient in Microsoft Office.
- Self-starter/ability to work independently.
- Strong organization, time management and multitasking skills.
- Excellent professional communication skills - interpersonal, verbal and written.
- May have to work overtime and may be assigned to other shifts based on company needs.

About our Company - Located in Newport News, Virginia, Canon Virginia, Inc. serves as Canon's only manufacturing, engineering, recycling and technical support center in the Americas region. CVI produces new products using advanced manufacturing methodologies while also serving as a factory service center providing expert customer service in the repair and refurbishment of Canon products. Canon Virginia's manufacturing services extend to injection mold making and contract manufacturing services. It is the policy of Canon Virginia, Inc. (CVI) to provide equal employment opportunities without regard to race, creed, color, age, sex, religion, sexual orientation, marital status, veteran status, national origin, or physical/mental disability except where there is a bona fide occupational qualification. This policy relates to all phases of recruitment, employment, compensation, benefits administration, and participation in company sponsored employee activities. This includes hiring, promotions, demotions, transfers, layoffs, recall, training, and terminations. Employment practices will conform to all federal, state and local laws on non-discrimination.

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Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).

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