Microsoft Digital Contact Center Platform Architect

About Cognizant's Digital Engineering Practice:

At Cognizant Digital Engineering, a small cross functional team comprised of a Product Manager, an Architect, Full-Stack Developers, UI/UX designers and Big Data analysts builds higher quality software faster siloed individuals working independently. Small, nimble engineering teams generate collective empathy and comradery, thus increasing their ability to anticipate unforeseen development scope changes and maintain high quality deliverables. Across our US Studio system or within client development sites, our Digital Engineering teams ideate and develop innovative cloud-based solutions following a Lean-Agile process with DevOps culture. Working in Cognizant Digital Engineering provides DevOps engineers consistent opportunities to push digital boundaries while growing their exposure to transformational technologies.

The Role:

As a Contact Center Architect, you'll lead solution design for **enterprise-scale** Microsoft Dynamics implementations. You'll drive strategy, oversee technical execution, and ensure seamless integrations that **enhance customer experience**.

Location: Troy Michigan

Responsibilities:

• Define architecture for Dynamics-based contact center solutions
• Ensure scalability, performance, and security of implementations
• Lead integration with third-party platforms and AI capabilities
• Provide technical leadership and mentorship to development teams
• Optimize contact center workflows for efficiency and automation

Required Skills:

• Deep expertise in **Microsoft Dynamics 365** and **Azure ecosystem**
• Proven experience designing and implementing large-scale solutions
• Strong background in cloud architecture and contact center automation
• Hands-on experience with AI-driven customer service technologies
• Ability to lead technical discussions and solution roadmaps

Applications will be accepted until 05/29/2025.

The annual salary for this position is between $83,250 - $132,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.