New

Lead Help Desk Technician

TEKsystems
$40.00 - $50.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Libertyville
May 09, 2025
Description Leads and provides technical and administrative support for all IT systems and applications, including workstations, servers, printers, networks, and vendor software. Maintain and share adequate knowledge of existing hardware and software in use on the Network with the Help Desk Team to maximize efficiency from a system and user perspective. Lead, prioritize, and provide on-site technical support to the PC's (laptops and desktops) and peripherals in service at various Valent group companies sites, primarily at the Libertyville, IL site. Facilitate and administer employee onboarding and offboarding IT service in compliance with IT policies and expected Key Performance Indicators (KPIs). To the extent practical, provide support to field deployed PC's (laptops and/or tablets). Responsibilities You will assist the IT Service Desk Manager in key tasks to meet Service Desk goals and responsibilities and keep the department running smoothly. This includes: * Scheduling Team members for visits to remote sites; updating the calendar; keeping the IT Service Desk manager informed * Keeping the calendar of New Hires and Terminations, making sure both are completed on a timely basis; Insuring team members are following all procedures so our documentation remains up to date * Keeping an up-to-date list of laptops available for deployment * Training Team members in the latest updates and procedures using Valent Tools and apps (Tanium, Microsoft 365, Maas360, etc.) * Provide "White glove" service to senior level employees as needed Other Key Responsibilities: * Lead and also provide IT support relating to technical issues involving various IT systems and applications, including O365, OKTA, Active Directory, Computer hardware and operating systems. * Manage Windows OS patching process for all workstations to ensure all known vulnerabilities are patched according to the IT security compliance requirements. * Provide level 1&2 technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. * Provide remote access solutions installation and technical support to all IT users: VPN and Terminal services. * Effectively lead and use IT help ticketing tool to consistently achieve Service Level Agreement (SLA) commitments. * Provide an extraordinary customer experience to all IT users (employees), including exhibiting effective communication by keeping IT users informed of incident progress, and impending changes/planned IT system outages. * Maintain IT systems and applications knowledge base articles relevant to the IT service desk function and keep them accurate/updated. * Participate and support cyber security incidents response group's operational activities to timely avert cyber security threats. * Responsible for managing IT computer assets, including computer inventory management and e-waste recycling process. * Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient. * Lead and provide computer deployments and repair work service, including installation of workstations and printers on the LAN. * Monitor and report licenses on applications to ensure compliance on a periodic basis. * Utilize technology to provide staff with a fast accurate, and secure method of gaining access to information so they can service the member in the fastest and most efficient manner possible. Qualifications: * Bachelor's degree in computer science or equivalent, with 7 - 10 years of related experience. * Minimum 12 years of related experience if no college degree. Pay and Benefits The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Libertyville,IL. Application Deadline This position is anticipated to close on May 22, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.