New

Customer Experience And Engagement Analyst

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
May 09, 2025
Description Our team is part of the Global Consumer Escalations team, within the Global Customer Care organization. We are the highest point of escalation for consumer complaints for a number of prepaid cards. We investigate, oversee, analyze and report on all consumer complaints, and help to inform the business on customer satisfaction and product improvement. Overview: As part of the Global Consumer Escalations team, you will assist in the investigation of complex complaints, cooperatively or autonomously. With the use of complaints data, you will be the voice of the customer and assist in informing the business on various opportunities to improve processes and products. Responsibilities: * Review individual and complex complaints and investigate thoroughly to determine the root cause of the customer dissatisfaction and address as appropriate. * Communicate with internal teams and consumers directly via telephone and email. * Make use of various tools and system across platforms and will work with various teams and departments to assist with complaint investigation. * Assist in the analysis of complaints data and report customer feedback to the business to assist in the improvement of products or services. Skills & Qualifications * Bachelors Degree Obtained. * Customer Service and/or financial services industry experience is preferable. * Previous experience in complaint handling would be beneficial. * Strong problem solving and analytical abilities will be required. * Excellent communication skills are required. * Proficiency in MC Word, Excel, Outlook, and other MC Office tools required. * Customer Experience & Engagement Experience Level Expert Level Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 22, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.