Senior TM Application Support Analyst

Job Title:

Location:

What you'll do:

• Support management by responding to escalated support cases, issue resolution, and performing user acceptance testing on new releases. Troubleshoot vendor supported and internally hosted applications and engage with correct departmental/vendor resources to assist in resolution of complex issues. Provide level 2 support for internal departments across all support applications.
• Help lead special projects relative to gathering data, special reporting, etc. for management, audit and other departments. Partner with Product, Marketing, and Training departments to communicate product information to internal departments and customers.
• Troubleshoot internal and vendor hosted applications. Engage with correct departmental/vendor resources to assist with end user issue analysis and service restoration.
• Maintain logs for product issues, enhancements, defects, and testing of electronic banking applications and treasury management services. Perform support queue management, ensuring timely assignment and routing of production issues to the correct analyst or support group.

What you'll need:

• 4+ years of related experience in Branch Banking Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced online banking applications experience preferred.
• Intermediate speaking and writing communication skills.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation