Lab IT Service Support Specialist

Equiliem

United States, New Jersey, Raritan

Jun 03, 2025

Daily Responsibilities/Job Description: 1 Analyst MF 7am-4pm & 1 Analyst MF 3pm-12am

Job Responsibilities:

Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
Implement customer specified benchtop computing design and processes
Administer and assures connectivity of customer's Windows based platform
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage On-boarding, retirement, and relocation of equipment
Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensure adherence to client's corporate policies through periodic reporting and compliance programs
Act as the technical support contact for instrument vendor
Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
Provide technical support for new system validations and change management efforts
Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Act as client Liaison for software/hardware related inquiries
Participate in client team meetings
Provide support across all OneSource practices as required
Demonstrate appropriate use of office equipment/software after training
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Interaction level with Management/Team Members:

Daily

Skills Overview:

Qualifications/years of experience: Basic Qualifications:

High School Diploma with 2+ years of relevant work experience OR
Associate's degree in a relevant field

Preferred Qualifications:

Experience with technologies including Microsoft OS, networking, remote computing and backup systems.
Experience with scientific instrumentation
Experience in Life Science environment
Experience in a validated environment
Experience working in GxP, ISO, and FDA compliant facilities

Must Haves:

Technology Requirements:

Additional Requirements: