Inside Account Manager - Pflugerville TX

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.

SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Pasadena, TX.

The Inside Account Manager is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions, and recommending new and better products. Handles customer requests and issues via telephone, or email. Coordinates with the outside sales team and other departments to ensure that customers receive the best service possible. Responsible for increasing sales within a specified territory through the development of relationships with potential customers and strengthening relationships with existing customers. Responsible for attaining established sales quotas and part margin objectives.

Some of the exciting things you will do in this role...

• Respond to incoming customer inquiries, develop accounts, and generate quotes.
• Maximize gross margin sales through careful analysis during the quote process.
• Identify and act on opportunities to increase market share by growing sales.
• Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate.
• Assist outside sales and/or branch management in processing priority transactions.
• Work to understand customers' business and determine customers' requirements and expectations to recommend specific products and solutions and make value-added recommendations to increase sales.
• Enter and maintain customer orders & purchase orders.
• Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information.
• Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge.
• Monitor expected ship dates to ensure timely delivery and expedite as needed.
• Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
• Perform other duties as required.
• Take reasonable care for the safety and health of yourself and others, report workplace hazards, injuries, or illness immediately.

A must...

• Typically requires BS/BA in related discipline. Generally, 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas.
• Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience.
• Demonstrated competence in the use of computers and software applications.
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one-on-one and small group situations.
• Willingness and ability to be on call as needed to provide 24-hour service to customers.
• Willingness and ability to travel within and outside branch service area, with occasional overnight stays.
• Valid Driver's license.
• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries.

The perks of working here....

• Tuition Reimbursement
• Competitive Pay + Bonus
• Medical, Dental, Life, and Supplemental Benefits
• 401(K) retirement plan + up to 4% company matching
• Employee Referral Program
• Volunteer Time Off

Environmental Job Requirements...

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks is committed to fostering a culture where every individual is valued and empowered to contribute to a shared success.

FloWorks participates in the US Government's E-Verify program.