Customer Service Associate - Bakersfield, CA

McKenna has been offering high quality process engineering equipment and expert services; in addition to equipment sales, the company provides Application Engineering, System Engineering including design and integration, Fabrication Services, Modular Packaging as a System Integrator, Equipment Installation as well as Equipment Service & Repair. We have grown to serve the entire United States and global clients from our base in California. Visit our site at www.mckennaengineering.com

McKenna is a subsidiary of FloWorks International LLC, which is a privately held company located in Pasadena, Texas.

The Customer Service Associate is responsible for performing a variety of customer service and inside sales functions. This position answers customer calls, answers customer questions, researches Working with other internal departments, this position is required to fulfill customers' requests for technical information, order updates, facilitate order expedites, resolve any problems and find solutions when needed. Must be knowledgeable of the organization's policies, procedures, practices, products and services.

Some of the exciting things you will do in this role...

• Respond to customer inquiries, provide quotes, and take customer orders

• Research through multiple sources when needed to determine the best solution for customer needs

• Resolve issues with delivery, pricing, quotes and customer related issues

• Support Outside Sales Representatives by providing quotes, following up with customers, and entering orders

• Build and maintain sustainable relationships of trust through open and proactive

• communication

• Record accurate, detailed information regarding all inquiries, comments and complaints, as well as actions taken

• Handle complaints and provide appropriate solutions and alternatives within reasonable time limits and follow up to ensure an adequate resolution has been provided

• Set up and maintain customer information in company CDM

• Order all parts and units needed to fulfill customers order

• Audit & Invoice sales orders

A must...

• 1+ years of work experience as a Customer Service Associate

• Strong telephone, active listening, and customer service skills

• Strong research/problem-solving skills

• Strong Microsoft Office, Excel, CDM (Collaboration and Document Management) skills

• Excellent verbal and written communication skills

• Excellent time management, organizational skills and ability to work independently

• Warehouse experience is a plus
  

• Epicor 21 (EP21) skills a plus

The perks of working here....

• Tuition Reimbursement

• Competitive Pay + Bonus

• Medical, Dental, Life, and Supplemental Benefits

• 401(K) retirement plan + up to 4% company matching

• Employee Referral Program

• Volunteer Time Off

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks is committed to fostering a culture where every individual is valued and empowered to contribute to a shared success.

FloWorks participates in the US Government's E-Verify program.