Sales Support Associate

PURPOSE

Assists Outside Sales team in selling building products and services to business and industrial establishments or individuals at sales office, store, showroom, or customer's place of business by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enters orders and quotes for outside sales staff.
• Quotes windows, entry doors, interior millwork, siding and decking for outside sales staff.
• Utilized Builders FirstSource Digital Tools including Paradigm Estimate on a daily basis.
• Reviews quotes for accuracy and completeness.
• Estimates date of delivery to customer, based on knowledge of production and delivery schedules.
• Prepares reports of business transactions and keeps expense accounts.
• Tracks stock levels.
• Enters new customer data and other sales data for current customers into computer database.
• Investigates and resolves customer problems with deliveries.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• One year certificate from college or technical school; or three to six months related selling experience and/or training; or equivalent combination of education and experience. Prior building materials industry experience preferred.

COMPETENCIES

• Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions as needed.
• Ability to manage difficult or emotional customer situations and responds promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance.
• Ability to focus on solving conflict, listen to others without interrupting, and remain open to others' ideas and tries new things.
• Ability to succeed in a sales environment; Strives to meet and exceed sales goals; Understands customer needs; Handles objections well.
• Excellent written and verbal communication skills.
• Ability to succeed in a team environment.
• Knowledge and understanding of market and competition
• Ability to apply strategic thinking - analyze market and competition, identify external threats and opportunities, and adapt strategy to changing conditions.
• Ability to approach others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of order processing systems; Spreadsheet software and Word Processing software.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Must be able to travel up to 20%.