Remittance Processing Associate II

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Job Description

About this role:

Processing customer payments and exceptions in a timely and accurate manner to customer accounts.

Schedule: Monday - Friday, 9:00am - 5:30pm

What you will be doing:

• Provide support in research and resolution of problems and inquiries.

• Interface with clients to determine present and future needs and discuss progress toward solutions.

• Coordinate with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.

• Identify additional opportunities to provide more products, services, or other resources to customers and refer to managing director/relationship manager.

• Participate in business reviews to understand clients' strategic direction and gain a good understanding of the products and/or services FIS is offering.

• Work with Remit Processing Lockbox clients,

• Facilitate bank calls

• Create monthly SLA reporting

• Manage SNOW ticketing system across three lockbox platforms.

• Other related duties assigned as needed.

Educational Requirements:

High school diploma or GED. Bachelor's degree in business or related field or the equivalent combination of education, training, or work experience is preferred.

What you bring:

• 1+ years of remittance processing experience

• Communicate ideas both verbally and in written form in a clear, concise, and professional manner

• General banking operations and procedures

• Ability to understand and apply concepts

• Ability to handle projects commensurate with job expectations

• Documentation skills

• Team skills, including the ability to establish and maintain effective working relationships both internally and externally

• Flexibility, versatility, dependability

FIS Job Level Description:

Experienced support role requiring high skill with extensive proficiency. Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross-training to others. Effectively communicates with most levels of technical and non-technical personnel. Ability to negotiate complex processes and issues with others. Contributes to the development, documentation, and implementation of standards or guidelines. Typically requires a minimum of three years banking or related financial industry experience. Customer service or client management experience

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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