Virtual Banker I or II (DOE)- NOT REMOTE

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Virtual Banker II works in a call center environment dedicated to meeting members' loan origination and deposit account needs. The position responds to incoming calls, chats, online applications, and applications from branches from members who are interested in applying for consumer loans, which includes but is not limited to lines of credit, vehicle loans, credit card products, equity mortgage loans, and deposit accounts (checking & savings). The Virtual Banker II is responsible for making daily outbound lead calls to bring in new members and cross-sell additional products and services. The position develops a pipeline of consumer loans and deposit accounts that they manage through to funding. The role partners closely with other Member Care Center associates, Mortgage Loan Originators, and back-office support staff.

• Process new member, deposit account, and consumer loan applications from members/prospective members that have applied via the web or phone channel.
• Gather the necessary information to complete deposit account applications to funding.
• Respond to new member lead requests, document activities in MXP, and follow up on new member inquiries.
• Communicate with prospective members about Credit Union products, the value of membership, and services with accuracy and timeliness.
• Maintain knowledge of the Credit Union's membership eligibility.
• Communicate with members, vendors, and internal associates regarding sensitive inquiries, requests, and complaints by email or phone.
• Conduct onboarding dialogue for new members, including outbound contact lending support.
• Review credit reports, debt-to-income ratios, loan-to-value, and other pertinent underwriting information.
• Explain, promote, and inform members of various beneficial credit union products and services, like loan protection products.
• Develop new member relationships and expand existing member relationships by providing Credit Union solutions/relationship banking.
• Gather the necessary stipulations to see the loan application to funding.
• Use electronic signature software to send and process loan and account documents for members.
• Perform required research to resolve escalated issues.
• Manage a pipeline of consumer loans and deposit account applications, while reporting on pull-through ratios, overall performance, and any obstacles that are present.
• Perform funding duties for all consumer products excluding home equity lines of credit and loans.
• Responsible for meeting established monthly production goals.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

What You Bring

• High School Diploma or GED (General Education Development) Required
• Other Some college education Preferred
• 5 to 8 years of similar or related experience. 5 to 8 years of customer service experience, preferably in a financial institution and/or call center environment Required.
• 3 to 5 years of similar or related experience. 3 to 5 years of financial lending experience Required
• Strong multi-tasking, attention to detail, and problem solving skills. Ability to apply understanding when dealing with problems involving variables in standardized situations.
• Strong written and verbal communication skills - proficient writing ability and telephone etiquette.
• Online chat experience preferred.
• Knowledge and experience with office suite software (e.g., Microsoft Outlook, Word, Excel)
• A passion for people, innovation, and growth.