New

Customer Service Team Lead

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Apr 28, 2025
Job Description: Seeking an experienced, positive, and enthusiastic Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will support a small team (3-4 members) and handle escalated calls regarding customer orders, updates, and troubleshooting issues over the phone. You will also follow up with customers through outbound calls and emails, assist the sales team with processing contracts and invoices, and manage various projects. Typical call volume is 40-50 calls per day. Schedule: Monday through Friday, 7:00am - 4:30pm or 7:30am - 5:00pm (45 hours per week, 30-minute lunch) Key Responsibilities: * Serve as the team leader under our CS Management team. * Handle customer inquiries regarding recycling and waste hauling. * Address customer complaints that get escalated up the line. * Become knowledgeable of all our divisions and the unique services each requires. * Effectively increase sales and customer satisfaction, maintaining long-term customer relations mainly via phone and email. * Document and update records based on interactions. * Be hardworking, reliable, flexible, and enthusiastic. * Perform other relevant duties as assigned. Additional Skills & Qualifications: * 1+ year of customer service experience (open to retail or restaurant). * Experience leading some type of team. * Proficiency in Microsoft Suite, especially Outlook * Ability to type 45 words per minute. Employee Value Proposition (EVP): * The company is in growth mode, providing opportunities for career advancement within the company. * Enjoy working for a family-owned business that puts integrity, passion, and pride into all of our work; locally owned and operated for over 70 years. If you are an experienced professional with customer service experience and strong leadership skills, we encourage you to apply and join our growing team! Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on May 12, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.