Senior Director, Customer Quality Engineering

About Marvell

Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities.

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Your Team, Your Impact

What You Can Expect

• Customer Engagement: Serve as the primary liaison for quality-related discussions with customers, understanding and addressing their specific needs and expectations.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, Engineering, and Manufacturing teams to integrate customer requirements into our Quality Management processes.
• Issue Resolution: Lead efforts to address customer concerns, RMAs, and complaints, implementing corrective and preventive actions to resolve issues and prevent recurrence.
• Quality Systems: Implement and manage systems to gather customer feedback, track customer satisfaction scores, and analyze quality and reliability data to identify trends and areas for improvement.
• Reporting: Prepare and present reports to senior management, highlighting key performance indicators (KPIs) and progress on quality initiatives.
• Team Leadership: Lead a team of quality professionals in developing and executing quality improvement initiatives based on customer feedback.
• Culture Promotion: Foster a culture of "quality first" and reliability within the organization, promoting best practices and continuous learning.

What We're Looking For

• Educational Background: Master's Degree in Engineering, Materials Science, or a related field required. Advanced certifications such as Six Sigma Black Belt or Certified Quality Engineer (CQE) preferred.
• Experience: Minimum of 15 years in the semiconductor industry, with at least 5 years leading Customer Quality Engineering. with advanced nodes (5nm, 3nm, and beyond) is essential. Experience with board/systems beyond component quality is nice to have.
• Technical Expertise: Strong understanding of quality management principles, methodologies, and tools such as SPC, FMEA, and APQP. Experience with advanced packaging (2.5D, 3D, etc.) is highly desirable.
• Customer Focus: Proven track record of supporting hyperscalers and managing customer escalations effectively.
• Leadership Skills: Exceptional ability to lead and motivate teams, manage projects, and drive organizational change. High motivation and strong organizational skills; goal and people orientation; ability to operate independently and make decisions with minimal supervision.
• Communication: Excellent verbal and written communication skills, with the ability to effectively convey complex technical information to diverse audiences.

Expected Base Pay Range (USD)

The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.

Additional Compensation and Benefit Elements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com.