Banking Center Assistant Manager

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary:

As our Banking Center Assistant Manager, you'll be the heartbeat of our banking center, ensuring smooth operations and stellar customer service. You'll lead and mentor a team of talented bankers, fostering their professional growth and creating a positive, engaging work environment. In this role you may be required to work flexible hours that include early mornings, evenings, weekends, nights and/or holidays based on banking center needs. This position is based on-site at our branch in Northampton, MA.

Essential Duties and Responsibilities:

Leadership & Development: Train, coach, and develop your team to reach their full potential. You'll provide constructive feedback, performance reviews, and development plans to support their career growth.

Customer Experience: Deliver exceptional customer service with a focus on building strong relationships and expanding our market share. You'll handle complex transactions, approve exceptions, and resolve issues to ensure customer satisfaction.

Operations Management: Oversee daily operations, including opening and closing the banking center, managing staffing schedules, and ensuring compliance with security standards.

Sales & Service: Train your team on sales and service skills to achieve banking center goals. You'll lead product knowledge training and identify opportunities for relationship retention and growth.

Community Engagement: Represent PeoplesBank at financial education and bank-at-work events, supporting business development and community engagement activities.

Other duties as assigned.

Education and Experience:

Certifications:

• Requires National Mortgage Licensing System (NMLS) registration and ability to obtain said license after a period to be determined
• Must be able to successfully complete the registration process, which includes, but not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.

Computer/Technical Skills:

• Knowledge of MS Office, including Word, Excel
• Ability to use basic computer skills to enter / retrieve data

Skills Required:

• Excellent verbal and written communication skills
• Excellent math and accounting skills
• Excellent personal and professional leadership skills
• Understanding of banking regulatory matters and procedures for proper operation
• Ability to perform various banking procedures and operations
• Ability to remain professional and composed under pressure

Work Environment and Physical Demands:

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.