Service Training Specialist

Help us change lives

At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

The LAS Operations Training Specialist I's main responsibility is to prepare, facilitate, and perform training for new and existing LAS team members, as well as equipment users. This role is crucial in ensuring that all team members are trained properly and that their competencies are successfully met. To achieve this, you will be required to shadow our equipment service team to expand your knowledge and stay informed of day-to-day expectations. Furthermore, this role will be responsible for editing training materials, assessments, and competencies to reflect current processes. Lastly, this role will need to complete assigned competencies and end-user-proficiency assessments for learners and file all training documentation appropriately.

Essential Duties

include but are not limited to the following:

• Schedule, communicate, and lead technical training classes.
• Identify and adapt training style to meet learner needs.
• Build strong customer relationships and deliver customer-centric solutions such as customized classroom instruction, in-lab coaching, hands-on/on-the-job instruction, virtual training, and other modalities, as needed.
• Evaluate the effectiveness of training.
• Respond to technical questions or seek guidance if answers are unknown.
• Assist in retraining employees, as needed.
• Help develop the training expertise, behavior, mindsets, and skillsets of team members.
• Collaborate with other trainers cross-functionally.
• Assist in creating, editing, and maintaining training materials or process documentation.
• Maintain accurate records of training in accordance with applicable policies and procedures.
• Ability to work collaboratively in a team environment.
• Display excellent interpersonal skills with the ability to interact and build solid working relationships with peers at all levels of the organization.
• Work with the equipment service team to schedule a time to shadow different service events.
• Lead and motivate others, even when not in a position of authority.
• Display excellent written and oral communication skills.
• Ability to adapt to changing workloads and circumstances effectively.
• Ability to quickly respond to and understand new information.
• Display excellent time management and ability to remain focused when working independently.
• Display strong organizational skills and demonstrate a high level of attention to detail.
• Ability to accurately follow written and verbal instructions.
• Ability to continually learn, improve, and apply new training skills.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies as well as regulatory requirements.
• Proficient in Microsoft Suite Products.
• Maintain regular and reliable attendance.
• Ability to work overtime, as needed.
• Ability to lift up to 40 pounds for approximately 15% of a typical day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 50% of a typical day.
• Ability to travel 15% of working time away from work location, may include overnight/weekend travel.
• Ability to comply with any applicable personal protective equipment requirements.
• Ability and means to travel between Madison locations.

Minimum Qualifications

• Bachelor's Degree in Engineering (e.g., mechanical, electrical, industrial), Training and Development, or field related to the essential duties of the job; Associates Degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree; or High School Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.
• 2+ years of experience as a technical trainer, corporate trainer, or related training experience.
• 2+ years of experience servicing laboratory or medical equipment.
• Strong understanding of instructor-led, virtual instructor-led, technical, and/or hands-on/on-the-job training.
• Strong computer skills including internet navigation, user of virtual meeting tools, email usage, word processing, and data/records management.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience working in a regulated environment, specifically under FDA, ISO, CAP and/or CLIA.
• Knowledge of ISO 17025:2005 and 21 CRF Part 820 requirements in regard to inspection measuring and test equipment.
• Basic understanding of Lean Six Sigma problem-solving methodology.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

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