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Manager, Design

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Apr 25, 2025

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $91,800.00 - $151,400.00

Job Description

*This position will be on-site in our Salt Lake City, Utah office*

Essential Functions and Responsibilities:

  • Leads a team of Learning Experience Designers with various skill levels by; supporting employee development to include - mentoring core LXD competencies, user-experience design strategies and learning science while guiding them along the LXD career pathway.

  • Guides and drives team to greater science- and user- informed innovation, with a bias toward action and speed to insight.

  • Ensures the team's work is completed on time and within budget and meets the organizations high standard of quality.

  • Collaborates with the research team, engineering team, and portfolio managers to coordinate projects and iterate on design and development processes (user-centered design, agile development, and large-scale randomized controlled trials).

  • Works with various levels of leadership to resource and prioritize internal projects and those serving our venture studio.

  • Participates in business development efforts such as assumption testing, product promotion, and partnership formation.

  • Promotes the organization through professional conferences, product demos, and other outreach activities.

  • Models leadership and professionalism

  • Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders.

  • Stays current with trends and research in learning science and education technology.

  • Successfully collaborates with internal and external stakeholders to ensure LXD designs are aligned with desired outcomes.

  • Reviews feedback and provides recommendations for learning experience improvements.

  • Ensures developed curriculum meets or exceeds expected student outcome metrics and improves the student experience.

  • Fulfills other duties as assigned.

Knowledge, Skill and Abilities:

  • Exceptional people leadership and mentorship skills

  • Expert in user-centered design, agile development, and the scientific method (randomized controlled trials) specifically applied to learning applications and educational technologies

  • Strong project and product management skills

  • Excellent written, oral, presentation, and interpersonal skills

  • Expert in qualitative and quantitative primary research methods

  • Thrives working collaboratively and creatively in a fast-paced environment

  • Strong attention to detail and a feeling of pride and ownership over the quality of our learning experience.

Competencies:

Organizational Impact:

  • Plans and establishes goals and objectives for area of expertise, with direct impact on the immediate,or short-term results of the department,function, oroffice.

  • Typically,does not have budget accountability but may manage day-to-day elements of the budget and assist in compiling data to prepare annual budgets.

Problem Solving and Decision Making:

  • Identifies, recommends, and implementsways to improve services and/or job area efficiency.

  • Responsible for input to and application of job area policies.

  • Problems and issues faced are general, task-oriented,andmay be solved by referencing precedents and policies, and may require understanding of a broader set of jobs/issues.

Communication and Influence:

  • Communicates within the job area to direct reports, and collaborates with other supervisors, and managers, mainly on job area-specific issues.

  • Requires the ability to communicate effectively with staff and leadership.

  • Explains policies,practices,and procedures of the job area to others within the University. May work cross-functionally to justify and gain cooperation of other parties on practices, policies, and procedures.

Leadership and Talent Management:

  • Supervises a team consisting of support employees. Coordinates, supervises, and reviews the work of team members. Guides and provides on-the-job training to direct reports. Monitors performance,coachesemployees, and helps draft performance reviews with input from manager. May recommend hiring, firing, promotion, performance, and rewards decisions.

  • May also retain technical knowledge of day-to-day work of supervisee

Job Qualifications:

Minimum Qualifications:

  • Bachelor's degree and 5 years of experience in product design content following a user-centered design process OR, Master's degree and 3 years of experience in product design content following a user-centered design process

Department Specific Minimum Qualifications:

  • 2 years of mentoring learning experience designers

  • 2 years professional experience leading a learning product vision with a proven track record of forming partnerships and promoting products to the education market

  • 2 years overseeing agile education technology and content development teams

  • Strong portfolio of learning product/app design required.

Preferred Qualifications:

  • Master's degree or higher in applied learning science

  • Experience with mobile-first learning applications

  • Experience with Articulate Storyline and/or Rise.

  • Prior Open edX, Learning Management System experience.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift up to 15 pounds at times.

  • 5-10% travel

#LI-AW2

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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