New

Operations Lead, A&H

QBE Americas, Inc.
tuition reimbursement, 401(k)
United States, Texas, Plano
Apr 25, 2025
Primary DetailsTime Type: Full time Worker Type: Employee The Opportunity: The Operations Lead will play a pivotal role in supporting and optimizing processes and systems, ensuring seamless operations and alignment with business objectives. This role requires collaboration with technology teams to troubleshoot and resolve system issues, validate ongoing functionality, and enhance governance through effective stakeholder engagement. The Operations Lead will also drive process improvements and efficiencies, contributing to the overall business performance and operational excellence. * Location: Marblehead, MA - Plano, TX or Edina, MN * Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week * The starting salary for this role is between $92,000.00 - $152,000.00 Primary Responsibilities Support various departments in their daily tasks and provide necessary assistance. Maintain and operate systems to ensure smooth functionality. Collaborate with technology teams to resolve system issues. Validate system functionality and ensure continuous improvement. Strengthen governance through stakeholder collaboration. Drive business efficiency and alignment. Network within the organization to enhance operational processes. Lead and manage projects related to system enhancements and process optimization. Develop and maintain comprehensive documentation for processes and system functionalities. Required Qualification * Bachelor's Degree or equivalent combination of education and work experience * 7 years relevant experience Preferred Competencies/Skills * Use multiple resources to gather and analyze information and use logic to underwrite risk exposures Use wise, astute and insightful judgment to make sound underwriting decisions Prioritize interests of the company and community during decision-making Effectively and efficiently present logic, reasoning, and analysis to others Negotiate skillfully in tough situations with both internal and external groups to settle differences with minimum noise Win concessions without damaging relationships Identify and articulate improvement opportunities and translate them into tangible business deliverables Ability to analyze data and use for decision making Clearly and confidently convey information to a wide audience Show drive and initiative Act fairly, ethically and with integrity when decision-making Maintain confidentiality of private or sensitive information Multi-task and handle competing priorities; adapt and be flexible in a complex changing environment Keep an open mind, consider unique approaches and be open to change and considerable variety in the workplace Share knowledge and mentor others Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: * Hybrid Working - a mix of working from home and in the office * 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis * Competitive 401(k) program with company match up to 8% * Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice * Tuition Reimbursement for professional certifications, and continuing education * Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community To learn more, click here: Benefits \| QBE US. Why QBE? What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success - and we can be part of yours! https://www.linkedin.com/company/qbe-north-america/ Commitment to Diversity At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodation during the recruitment process, please do not hesitate to inform our Talent Acquisition team. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. US Only - Travel Frequency * Frequent (approximately10+ trips annually) US Only - Physical Demands * General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs. US Only - Disclaimer * To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type * Individual Contributor Global Disclaimer * The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Skills: Collaboration Tools, Communication, Critical Thinking, Data Analytics, Decision Making, Innovation, Intentional collaboration, Managing performance, Operational Audits, Operational Risks, Operations Management, Problem Solving, Quality Management, Stakeholder Management, Waterfall Model How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.