Help Desk Specialist

Position Description

• Provide monitoring services for NOAA Satellite Systems.
• Identify alarms and alerts and respond in accordance with Government directives and procedures.
• Create tickets and provide daily logs for activities processed.
• Work with Network Teams and management to provide detailed reporting and updates.
• Multitasking within different software platforms in a virtual environment.
• Track & Report Satellite data anomaly's via Ticketing and assign to the proper team.
• Answer phone calls, View and provide action on Emails (GMAIL)
• Attend weekly meetings to provide feedback to Management
• Provide support to end users on a variety of issues.
• Identifies, researches and reports unresolved technical problems
• Documents, Tracks and monitors problems to ensure a timely resolution.
• Knowledge of commonly-used concepts, practices and procedures within a particular field
• Operations run 24 hours a day, 7 days a week, supported by a 12-hour alternating shift schedule
• Onsite training and certification by current staff

Required Skills

• 1+ years' experience in relevant professional position.
• Detail oriented, organized, and timely.
• Ability to work well independently and in a team setting.
• Work within the team framework created by management and work with team members on assigned projects.
• Basic use of Microsoft suite WORD, EXCEL, also PDF.
• Knowledge of commonly used concepts, practices and procedures within a particular field.
• CompTIA A+ certification preferred.
• Ability to work 12-hour shifts on a rotating basis to support 24/7/365 operations.
• Must be a US Citizen or Permanent Resident (Green card) and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.

Education
AA in computer science, related discipline, or equivalent.

Benefits
All full time employees are eligible for the following benefits upon starting: Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays..

Location
Work is on-site at the NOAA Satellite Operations Facility (NSOF) in Suitland, MD.

Compensation
The pay range for this role is $18 - 40/hour. This range is a good faith estimate based on similar roles across the organization. ERT uses several factors when extending an offer, including but not limited to, the position's scope and expected duties, a candidate's work experience, education/training, and key skills.

Benefits
All full-time employees are eligible to participate in our flexible benefits package, which includes:

• Medical, Rx, Dental, and Vision Insurance
• 401(k) retirement plan with company-matching
• 11 Paid Federal Government Holidays
• Paid Time Off (PTO)
• Basic Life & Supplemental Life
• Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Employee assistance program (EAP)
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Professional Membership Reimbursement
• Employee Referral Program
• Competitive compensation plan
• Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company's performance
• Publication and Conference Presentation Awards with bonuses

ERT is a VEVRAA Federal Contractor and Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.