Lead

Key Accountabilities: * Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations. * Create an appealing, easy-to-shop environment for customers by coordinating the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility. * Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor. * Minimizes loss by implementing, monitoring, and tracking all loss prevention activities. * Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility. * Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture. * Provides in the moment feedback to team members to continue our culture of feedback. * Raise all escalations to appropriate store manager. * Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model. * Acts as a resource to associates on product knowledge and complex customer service situations * Uses strong category knowledge and enthusiasm for the Brand to drive sales and customer loyalty. * Acts as a Brand Ambassador, consistently exhibiting the Brand Attitude and Values * Adheres to all established policies and procedures Retail Lead 9.2021 Knowledge, Capabilities and Experience: * Must possess and consistently exhibit the competencies relative to the position. * Skilled in operating personal computers, POS systems, and various software packages including MS office. * Ability to learn and adapt quickly in a fast-paced environment. * Strong interpersonal and communication skills * Ability to operate independently and with discretion and work effectively under pressure. * Demonstrates an inspirational attitude that contributes to a positive team environment. * Ability to build and maintain effective working relationships with team members * Well-developed ability to speak, read, comprehend, and write English * Ability to maintain reliable and consistent attendance and punctuality. * While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Physical Requirements: * While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally be required to sit; climb or balance; stoop, kneel, crouch and crawl. * The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Qualifications: * High school diploma or general education degree (GED) * Must be 18 years or older * Minimum 12 months experience working in a retail environment. * Advanced selling experience and comprehensive product, retail and industry understanding