Sr. Analyst, Impact Operations

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Salesforce Impact team is seeking a Senior Analyst to drive operational excellence and support our transformation into an AI and Agentforce-first organization. Reporting to the VP, Impact Technology & Operations, this role will partner cross-functionally with stakeholders in philanthropy, sustainability, finance, accounting, and technology on a variety of projects spanning business operations, budget management, and technology implementation.

This person should expect to spend their time managing individual and organizational budgets, providing hands-on project management support, and development and implementing operational process improvements. The role includes a blend of project-based and ongoing operational ownership, and is perfect for a candidate who is self-motivated, solution-oriented, ready for hands-on problem solving, and excels in building trusted relationships.

Impact Budget Management

• Partner across the leadership team to help build and manage the Impact budget, ensuring alignment with annual and quarterly targets
• Support end-to-end procurement process for key items, including onboarding new suppliers, creating purchase requisitions and handling invoicing
• Monitor quarterly spend, working with members of the team to ensure spend is on track and that any changes are documented and communicated to finance
• Troubleshoot issues with procurement processes or quarterly budgeting and provide internal support and enablement as needed to the team
• Provide operational support for headcount and hiring needs across the team
• Support other areas of business operations as required

Impact Operations & Project Management

• Proactively identify areas in the organization that require additional operational expertise, and assess and implement solutions in partnership with relevant stakeholders
• Partner with cross-functional Impact Technology team to design and optimize operations for greater efficiency and smoother collaboration
• Project manage key internal impact technology projects from inception to completion in partnership with Impact Tech team and other company subject matter experts
• Support Impact Technology team in training and enablement of internal users on newly developed technology solutions
• Partner with Philanthropy team on process improvement projects to strengthen giving operations
• Support business leaders across the company as needed to ensure smooth submission of donation requests
• Prepare ad hoc and regular meeting materials, internal briefing documents, and slide presentations for key areas of work

• 5+ years of experience working in an operational or project management role requiring a high level of attention to detail and strong organizational skills
• Demonstrated experience successfully managing multiple projects and simultaneous deadlines while building rapport cross-functionally with stakeholders
• Experience managing budgets and ensuring on target spend using procurement systems and processes (ideally Coupa)
• Excellent communication skills with experience crafting content in multiple formats (emails, briefs, slide decks) for an executive audience
• Strong interpersonal skills, ability to maintain a high degree of confidentiality, and comfort building rapport cross-functionally at multiple levels
• Passionate about technology and AI, with experience in Salesforce, Slack, and analytics tools
• Background or strong interest in philanthropy and sustainability

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