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Scrum Master | T&D Engineering

APS (Arizona Public Service)

United States, Arizona, Phoenix

Apr 24, 2025

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Scrum Master is responsible for facilitating Agile team processes and ensuring effective collaboration, communication, and delivery of high-quality products. This role supports the team by guiding Agile practices, removing impediments, and fostering a culture of continuous improvement.

Key responsibilities include

Facilitating team meetings, enabling decision-making, resolving conflicts, and making work visible to both team members and stakeholders.
Documents and communicates expectations, progress, and product-related information to ensure alignment across teams.
Working closely with the Product Owner and development team, the Scrum Master supports the successful execution and delivery of new products.
Additionally, the role contributes to internal and external communications, promoting transparency and flow of information while shaping team behaviors and strengthening team dynamics.

Minimum Requirements

Bachelors' degree in Information Technology, Engineering or a related discipline and minimum 8 years directly related business experience in areas such as project management, process improvement, data analytics, etc. and minimum one (1) year experience as a Scrum Master for a software development team applying Scrum principles, practices and theory.
In lieu of degree, equivalent combination of education and directly related experience equaling 12 years is required.
First level Scrum Master certification (CSM, PSM I) required.
Skill in, and knowledge of, servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency.

Preferred Special Skills, Knowledge or Qualifications:

Experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, and Automated Testing.
Demonstrated communication skills, both verbal and written and mentoring skills. Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit areas. Proficiency in one or more data management tools.

Major Accountabilities

1) Guide the team and organization in the use of Agile/Scrum practices to deliver products meeting customer needs

2) Identify and mitigate roadblocks that can delay the completion of deliverables. Guiding the team to remove impediments by finding the right personnel to remove the impediment

3) Set schedules and facilitate discussions team meetings, decision making and conflict resolution processes.

4) Track the team's overall productivity and effectiveness. Ensuring visibility of work and utilization of appropriate tools

5) Support the Product Owner to prioritize and maximize value/outcomes delivered by the team and serve as coach, ensuring the Product Owner and team members are aligned on key requirements for each deliverable

6) Support Product Owner in coordinating and engaging with leadership and other stakeholder outside the team

7) Provide support to the team using a collaborative leadership style whenever possible, and leading by example

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.