New

Lead Administrative Clinic Support - Urology Clinic

Denver Health
tuition reimbursement, retirement plan
United States, Colorado, Denver
660 Bannock Street (Show on map)
Apr 23, 2025
We are recruiting for a motivated Lead Administrative Clinic Support - Urology Clinic to join our team! We are here for life's journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department DH UROLOGY SPEC CLINIC PAV L Job Summary Under general supervision, coordinates assigned employee duties and manages allocation of personnel resources in assigned clinic to ensure efficient patient flow. Trained in all aspects of back-office clinic operations, including but not limited to: Outpatient registration, patient scheduling, clinic schedule template building and maintenance, and supply ordering and management. Makes recommendations for re-training and trains new hires. Works collaboratively with clinicians, department leadership, supervisors, and managers to ensure continuous clinic flow by monitoring daily clinic schedules and registration processes. Essential Functions: Provides administrative clinic support to include but not limited to time and attendance, help desk tickets, supply ordering and maintenance, and other duties as assigned. (10%) Performs template maintenance; new provider template requests, schedule building, and schedule changes. (20%) Answer telephone inquiries; screens calls; routes calls and takes messages, registers and schedules patients. (20%) Delegates job assignments and monitors workflow. Monitors and tracks employee daily assignments. (20%) Address customer service issues and uphold high level of customer service amongst administrative staff at all times. (5%) Prepares correspondence, documents, onboarding material, and reports in a variety of programs including Adobe Acrobat, PowerPoint, and Word. (5%) Works with and under the direction of clinic manager to initiate formal/informal activities with employees to develop departmental cohesion and collegiality. (5%) Works with and under the direction of clinic manager to actively identify problems and opportunities for improvement; identifies appropriate solution, and involves others in the implementation process. (10%) Identifies and escalates system problems, environmental issues, and employee issues as appropriate to the clinic manager and nurse supervisor. (5%) Education: No High School Diploma and/or No GED Work Experience: 4-6 years experience in an administrative, clerical, or operations role. Required 7-9 years experience in a customer service role within a fast-paced environment. Required Licenses: Knowledge, Skills and Abilities: Adept at learning new technologies to perform data entry, manage calendars, and create reports. Proficient in Microsoft Office applications. Strong time-management and organizational skills Excellent communication skills both written and verbal Shift Days (United States of America) Work Type Regular Salary $21.37 - $29.92 / hr Benefits Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans Free RTD EcoPass (public transportation) On-site employee fitness center and wellness classes Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education & development opportunities including career pathways and coaching Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer Our Values Respect Belonging Accountability Transparency All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled.