Field Service Engineer IV

Arcfield
life insurance, paid time off
United States, Colorado, Louisville
Apr 23, 2025
Overview Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices, Arcfield employs more than 1,500 engineers, analysts, IT specialists, and other professionals with more than 60 years of collective proven experience supporting missions in cyber and space defense, space exploration, hypersonic and nuclear deterrence and warfighter readiness. Visit arcfield.com for more details. Responsibilities As a Field Service Engineering IV, you are the face of ARCFIELD. As a member of the ARCFIELD Field Service Team, you will be empowered to: Support ARCFIELD in Louisville, CO program that is a fast-growing site of 50+ end-users. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows/Linux Environment, Network Maintenance, and White glove projects. The ideal candidate should have a deep technical expertise, excellent customer service skills, and the ability to work effectively in a fast-paced, dynamic environment. Responsibilities: Provide remote and on-site technical support and troubleshooting for customers and end-users Install, configure, maintain, and repair complex hardware and software systems Maintain accurate inventory levels in the enterprise inventory system Collaborate with the logistics team to track and manage incoming and outgoing stock Assist with the coordination of stock transfers and shipments to meet business needs Participate in in-service training, staff meetings, and other professional development opportunities. Analyze and resolve technical issues in a timely manner Develop and implement effective solutions to problems Document all support activities and maintain detailed records Provide training and guidance to junior support engineers Collaborate with cross-functional teams to ensure optimal system performance Stay up-to-date with the latest technologies and industry trends Qualifications Required Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field 8+ years of experience as a field support engineer or in a similar technical role Extensive knowledge of hardware and software systems, networks, and IT infrastructure Strong problem-solving, analytical, and critical thinking skills Excellent communication and customer service skills Ability to work independently and as part of a team Willingness to travel to customer sites as needed Certifications (e.g., CompTIA, Cisco, Microsoft, Network+, Security+) are preferred Experience with project management and documentation is a plus Strong troubleshooting and diagnostic skills Adaptability to learn new technologies and systems quickly Preferred Qualifications: Provide Ubuntu, Linux support Provide Windows Server OS software and hardware support Required Skills & Experience * Experience using Salesforce, Jira or other enterprise ticketing system * Experience troubleshooting both local and network printers * Experience providing both in person and over the phone support * Moderate to advanced troubleshooting skills * working with hardware and software issues * Great customer service (will be sitting on client site working directly with end users) * Ability to work autonomously with minimal supervision * Licensing, SharePoint, Exchange, One-Drive, Cloud services * Excellent written communication and technical documentation skills * Azure user, group, and device management, including: Microsoft Entra (Azure Active Directory), Microsoft Intune (Mobile Device Management) * Experience with working with Poly Equipment. Willingness to travel * 25% (Required) Equal Pay Act This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield 's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. Min: $70,081.47 Max: $168,404.72 EEO Statement EEO Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.