Consumer Loan Servicing Team Leader

Hudson Valley Credit Union is currently recruiting for the position of Consumer Loan Servicing Team Leader. Primary Function: Monitor the department reports, incoming emails, and Consumer Loan Servicing service event queue. Assign team members specific duties to maximize productivity and meet turnaround goals. Responsible for the specialized servicing required for Home Equity Flood Escrow Accounts and Commercial loans. Handle member escalations in the absence of the Consumer Loan Servicing Supervisor or when requested by Lending Management and other duties as assigned.

• Oversee the completion of the daily tasks in Consumer Loan Servicing. Notify the Consumer Loan Servicing Supervisor of any concerns/issues for further direction.
• Monitor the Consumer Loan Servicing service event queue by assigning events to Servicing staff and other support departments as needed. This also includes the reassignment of service events to support departments that have been deemed unnecessary.
• Perform the quality control and audits of key servicing activities and report findings to Consumer Loan Servicing Supervisor.
• Responsible for the review and reconciliation of assigned Consumer Loan Servicing General Ledger Accounts.
• Responsible for partnering with the Consumer Loan Servicing Supervisor to ensure timely processing of the monthly employee loan maintenance reports from Human Resources.
• Assist the Supervisor of Consumer Loan Servicing with reviewing all SCRA maintenance completed by the Consumer Loan Servicing Specialist II's. Assist with the monitoring of received SCRA requests and ensure they are completed promptly. Process the quarterly SCRA log audit.
• Assist Supervisor with reviewing, documenting, and approving home equity insurance claims and endorsing claims checks within authority.
• Maintain knowledge; provide training and procedural support while ensuring regulatory compliance to all Consumer Loan Servicing employees and serving as back-up to the Consumer Loan Servicing Supervisor.
• Oversee all functions pertaining to Home Equity flood escrow accounts including compliance, payments and annual escrow analysis statements.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required.
• Minimum 2 Years consumer loan servicing experience required.

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Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.