Customer Service/ Collection Agent TN- Healthcare 05.05.2025

Job Description:

**Now hiring Customer Service/ Collections Agents in Clarksville.**

GREAT SCHEDULE, competitive Pay and Benefits.

Training Class Starts 05/05/2025

Education and Experience Preferences

• High School Diploma or its equivalent
• Collection, customer service or telemarketing call center experience preferred
• Bilingual collectors are required to speak and write fluently in the Spanish and English languages.
• Experience working in a team environment

Duties and Responsibilities

• Be devoted to Defining the Future of Debt Collections
• Be devoted to the Company's Core Values
• Accurately assess accounts to ensure appropriate actions are taken
• Effectively work accounts calling all available numbers
• Work to reach a resolution on accounts placed with our office
• Promote and suggest urgent resolution of account(s) with consumer or authorized representative
• Attempt to secure payments for current month (excluding states that prohibit)
• Maintain and track accounts that have committed to a resolution
• Follow up with consumers have indicated an interest in resolution
• Adhere to call flow expectations of department
• Work to exceed minimum expectations of production and work efforts set by management
• Work and maintain individual worklists (Queues)
  • Including but not limited to:
    • Setting Reminders, Holds and Waits
    • Monitoring and working payers
    • Sending accounts to proper worklist (Queue)

• Make all necessary updates in the collection system
  • Including but not limited to:
    • Accurately documenting accounts
    • Updated addresses, contact numbers, emails (Marking verified where necessary)
    • Updating account statuses, strategies, and queue locations
    • Sending accounts to proper worklist (Queue)
    • Removing wrong numbers and other contact information known to not be valid for consumer
    • Updating and documenting restrictions on account

• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
• Maintain an up to date working knowledge of state and federal laws pertaining to debt collection
• Maintain an up to date working knowledge of company and departmental policies
• Maintain an accurate timecard, punching in/out when necessary
• The Company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.
  • Must be able to remain in a stationary seated position up to 85% of the work shift.
  • Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings.
  • Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine.
  • Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations.
  • Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures.
  • Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries.

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CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.