Specialist Director, Delivery Management

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you are as passionate about your future as we are, join our team.

KPMG is currently seeking a Specialist Director to join our KPMG Managed Services practice.

Responsibilities:

• Develop, implement and continually refine and improve Operations and Service procedures, standards and policies to conform to firm and client requirements
• Plan, organize and manage delivery model and staff to assure appropriate coverage to meet solution needs, client needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction, in a cost and risk efficient manner
• Perform people management responsibilities, such as inputs for annual performance reviews and team member development
• Manage service performance and quality management activities including reporting quality acceptance, improvement plans, performance reporting, modification of service levels and metrics and issue resolution
• Serve as internal point of contact for Client Success, Client personnel and KPMG stakeholders regarding delivery and operations
• Work with the relevant organizations to ensure awareness of and in compliance with the applicable policies, procedures, laws and regulations

Qualifications:

• Minimum eight years of experience with shared services, managed services and/or outsourcing for application services; minimum two years of managing a large team (100+), onshore/offshore; preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, in a global service delivery set-up
• Bachelor's degree from an accredited college or university
• Strong knowledge of Banking Operations in a managed service or outsourced environment, including but not limited to operations in Anti-Money Laundering (AML), Regulatory reporting and Remediations, Know Your Customer (KYC) and Sanctions
• Ability to execute on strategic planning, commercially astute; ability to understand engagement commercials and manage costs per FTE to an optimum level; Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business including budgeting, forecasting and planning experience in an operational environment
• Excellent communication and relationship building skills; ability to represent KGS at client orals/pitches, roadshows with member firms and become a brand ambassador for KGS
• Must be able to travel as required
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.