IT Help Desk Technician

ABOUT US

Founded in 1866, The Sanborn Map Company (Sanborn) is one of the oldest continuously operating mapping and geospatial information technology companies in the US. Our work is highly visual, and our mapped data and applications are an essential part of today's information economy. We serve many industries and government departments and need to communicate effectively with them about our wide range of products and services. We remain at the forefront of the GIS and photogrammetry industry by offering high quality, technologically superior products and services backed by the industry's most experienced staff. We are looking for a talented individual to fill this role working in a collaborative environment ready to innovate workflow.

SUMMARY

The IT Help Desk Technician is an Information Technology (IT) position which interacts with all levels of employees in a prompt, professional and courteous manner. The Help Desk Technician acts in a customer service capacity, providing help desk assistance to internal staff, performs basic facilities maintenance, and assists external clients in a customer service capacity in support of all Sanborn locations.

MAJOR RESPONSIBILITES:

Help Desk

• Review and respond to help desk requests involving processes to final ticket resolution.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware utilized by the organization.
• Perform hands-on fixes at the desktop level to include installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications, building PC's, and applying diagnostic utilities to aid in troubleshooting.
• Perform preventative and ongoing maintenance, including maintaining proper supplies, and checking and cleaning of workstations, printers, and peripherals.
• Maintaining badge card readers, ID badges, and associated equipment/software.

IT Support

• Track/maintain inventory of IT equipment including blank, and data filled media.
• Assist with purchase of backup hardware and servers and act as backup/assistant on data management tasks, such as restore/backup requests and blank media requests.
• Acts as backup resource for network and systems administration tasks.
• Prepare telephones and IT hardware (laptops, peripherals, data storage, etc.) for new employees as requested. Maintain an inventory of equipment.
• Install antivirus software and monitor scans across Sanborn's network.
• Organize and maintain health of Active Directory Provisioning and Windows Server.
• Basic SharePoint administration and assist with basic system administration duties.

Facilities and Shipping/Receiving Administration

• Overall responsibility for effective, on time, and accurate shipping/receiving functions and distribution of data storage hardware for delivery to clients.
• Coordinate with facility vendors and coordinate building maintenance with the Landlord.
• Other duties as assigned.

EDUCATION:

Associate's degree (A.A.) from accredited college or university in a relevant discipline, such as information technology, computer science, etc. or with relevant previous work experience.

EXPERIENCE:

One year practical experience working on computers. Basic understanding of Windows and Linux operating systems. Understanding of network protocols including: DHCP, DNS, FTP, SSH, and SMB.

Full-Time Hourly Pay Range $20-25 hour

In-Office position daily

Additional Requirements

Applicant must live in the U.S. and be authorized to work in the U.S.

Sanborn offers a comprehensive health and wellness program which includes medical, dental, vision, 401k, holiday, PTO, EAP, disability and life insurance benefits.

TO APPLY: Visit our website: www.Sanborn.com under the Careers menu option to apply. We are accepting applications for this position until May 9, 2025. Sanborn is a Veteran/Disability Equal Opportunity Employer.