Technical Writer (Salesforce)

We are looking for a Technical Writer with Salesforce experience to join our team on an upcoming cloud support services program with our DoD customer at Ft. Meade, MD. In this role, you'll be responsible for editing functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables or document, conducting research and ensuring the use of proper technical terminology, translating technical information into clear, readable documents to be used by technical and non-technical personnel, using the standard help compiler to prepare all on-line documentation (for applications built to run in a Windows environment), and assisting in performing financial and administrative functions.

Responsibilities Include:

• Work with the engineering team and technical writers to create/maintain web pages via Salesforce that will capture frequently asked questions and answers.
• Work with PMO staff to develop webpages that address cloud capabilities across multiple vendors.
• Work with PMO staff to develop Salesforce workflows to manage customer interactions to include forwarding emails, creating customer feedback forms to collect mission owner feedback, and organizing that data into reports so that it can be reviewed and prioritized by the government.
• With input from technical Subject Matter Experts (SMEs), develop white papers to address common issues and provide recommendations and workarounds for known issues.
• Assist in collecting and organizing information for the preparation of user manuals, training materials, installation guides, proposals, optimization suggestions, and reports.
• Responsible for editing functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables or document, conducting research and ensuring the use of proper technical terminology, translating technical information into clear, readable documents to be used by technical and non-technical personnel, using the standard help compiler to prepare all on-line documentation (for applications built to run in a Windows environment), and assisting in performing financial and administrative functions.
• Prepare and maintain operations documentation, user guides and manuals and technical publications.
• Prepare reports, responses, and briefings targeted to a wide range of audiences.
• Work with developers to produce quality documentation and training materials.
• Coordinate layout and design of documents. Work on all phases of documentation.
• Assist in the preparation of documents and supports the development of contract deliverables and reports.
• Capable of managing several different tasks from several different requestors at one time.
• Deliverables include Architectural and Design Documents, Strategic Planning, Roadmaps, Technical Specifications and Procedures, Briefing Presentations, Meeting Minutes and Lessons Learned, Market Research and White Papers, User Guides, Installation Procedures and Training Materials.

Requirements:

• Must be a US Citizen with a current DoD Secret clearance.
• 10 years of recent relevant experience.
• Bachelors Degree or 6 additional years of related experience.
• Experience writing white papers and other technical drawings
• Must have and maintain at least one current certification from the following list: SecurityX / CASP+, CCNP Security, CCSP, FITSP-O, GFACT, CCE, CISSP-ISSEP, FITSP-O, GCLD, GCSA, GSNA, CFR, CISA, CISM, CISSO, CySA+, FITSP-A, GPEN, CISM, CISSP, CISSP-ISSMP, FITSP-M, GCIA, GICSP, GSLC, Security + CE, Cloud+, GSEC, SSCP, GISF, GSEC, Security+, Pentest +, GCED, GCIH, CGRC/CAP
• Works well with technical staff.

Preferred Qualifications:

• Salesforce certification

Compensation: $115,000 - $125,000