IT Entry Professional

Job Summary:

This position will be a member of a team that is responsible for providing desktop information technology support for departments within the School of Medicine. This position will provide support for approximately 400 users, including faculty, staff, and students within assigned departments/divisions.

Key Responsibilities:

• Installing, configuring, and maintaining personal computers and local area networks (LANs).
• Troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Interacting with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions, and take the proper actions required to solve the problems.
• Performing a variety of maintenance, evaluation, and training tasks to ensure optimal computer performance and user experience.
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
• Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems.
• Provide back-up support for other IT Professionals in Information Services.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Why Join Us:

Are you passionate about leveraging technology to advance health science education and research? At the School of Medicine Information Services, we are dedicated to making a significant impact through innovative technology solutions. Our team provides a wide range of services, including custom development, data collection, analytics, consulting, technology support, security and compliance, web design, and much more.

As a member of our team, you'll collaborate with top-tier professionals to support clinical, research, and educational initiatives. You'll have the opportunity to work on cutting-edge projects, enhance your skills, and contribute to a mission-driven organization that values customer-centric service and technological excellence.

If you're ready to be part of a forward-thinking team that is transforming the future of healthcare through technology, we invite you to apply and join us in making a difference!

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
  
  
  
  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year-for-year basis.
  
  
  
  

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience providing desktop/network support for Windows and macOS systems.
• Experience working with a wide range of computer network systems, including Windows servers and networking applications.
• Experience providing technical training and support to users.
• Experience supporting information technologies in an academic environment.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Ability to install, configure, and maintain personal computers, networks, and related hardware and software.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: David Pierce, david.pierce@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply within seven (7) days of the posting date.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $49,343 to $62,765.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.