Program Manager

POSITION PURPOSE

We are seeking an individual with exceptional interpersonal skills and a strong work ethic to join our Customer Experience and Energy Services department. This individual will provide critical program management and daily support to Madison Gas and Electric's (MGE) customer programs and services.

This person will be responsible for program planning and execution throughout the program lifecycle, including understanding and responding to customer needs, improving program processes, and working closely with internal stakeholders, including Regulatory, IT, Corporate Communications, and others to ensure regulatory, participation, and customer satisfaction goals are met.

DUTIES AND RESPONSIBILITIES

• Responds to customer inquiries about programs and technologies.
• Evaluates and provides implementation support of promotional plans to ensure that they are consistent with program line strategy and corporate brand and that the message is effectively conveyed.
• Gathers data, performs analysis, and completes program reports, regulator data requests, and other non-routine reports as requested.
• Coordinates with program staff and customers to actively manage multiple projects throughout the entire lifecycle.
• Determines project eligibility by reviewing, validating, and approving application documentation; inform customers of decision.
• Exercises independent judgement to anticipate project/customer needs and ensure projects progress in a timely manner.
• Understands and interprets program documentation, including but not limited to guidelines, processes, and procedures.
• Updates project tracking systems, including online software, Microsoft Office and call center software. PC, keyboarding, and typing/data entry proficiency.
• Payment processing, billing adjustments, data entry, gathering and tracking data and assuring data quality using various software programs.
• Exporting predesigned batch reports on a recurring weekly basis.
• Attending and assisting in staff meetings and other program support groups or projects.

QUALIFICATIONS

Education and Experience

• Bachelor's degree in business, engineering, marketing, economics, market research or related field, or equivalent experience.
• At least five years' experience in customer programs or project management.
• Experience working with utilities, energy efficiency and demand response preferred.

Knowledge and Skills

• Strong planning, project management, and organizational skills.
• Proven track record of managing all aspects of a successful program throughout its lifecycle.
• Proven ability to develop program and marketing strategies and effectively communicate recommendations to executive management.
• Familiar with energy topics and policy, such as rate design, energy efficiency, demand response, or distributed energy resources.
• Self-directed and able to work independently.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Strong analytical and critical thinking skills.
• Proficient in the use of Microsoft Office applications (Excel, PowerPoint, and Word).
• Familiar with using and applying analytic technologies and techniques such as online analytical processing, data warehousing, business scorecards, performance dashboards, and data mining.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 167,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 178,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

• Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.
• Provide information and education to serve our customers and stakeholders and help inform their energy decisions.
• Preserve and protect our environment while providing affordable, reliable energy.
• Encourage and support economic and business development to keep our economy strong and vibrant.
• Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

Our Values

• Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.
• Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.
• Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide.
• Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is hybrid, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.

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