Senior Director, Patient Support Lead, US Kidney Business Unit

Vertex Pharmaceuticals Incorporated
paid time off, 401(k)
United States, Massachusetts, Boston
50 Northern Avenue (Show on map)
Apr 16, 2025
Job Description Vertex is seeking a talented leader to join our US Kidney Business Unitto support our aspirations of bringing Povetacicept and Inaxaplin, Phase 3 investigational therapies that have the potential to transform lives across multiple serious diseases, to patients. TheSenior Director, Patient Support Lead willbe key to creating the necessary processes, systems, infrastructure, and operations for the Patient Support organization within the US Kidney Business Unit.They will define the appropriate patient support model, develop the launch strategy, recruit and develop a high-performing patient support team (operations, communications, care management), and ensure execution of launch activities.We are seeking a candidate that has a strong track record in US patient support and operations roles, demonstrated success in leading high performing teams, and the ability to thrive in a fast-paced, innovation-focused environment. This role is a key member of the US Kidney Business Unit leadership team and is based out of Boston, MA, HQ in the Seaport District. Must live and/or be able to relocate to Boston. Key Responsibilities Leads Patient Support day to day operational aspects, including key activities & programs that drive performance against access, patient logistics, and service goals Sets vision for program operations, including long term strategic plans, annual goals & related business plans Works with the broader team and internal stakeholders to develop eligibility criteria for patient support programs Manages operations project portfolio including external budget, with a focus on initiatives that drive operational effectiveness and enhance the patient experience Drives flawless execution of our operational plans, through ensuring the team is clear on priorities, effective cross functional partnerships, and thoughtful training & implementation plans Makes the overall program better by driving continuous improvement and innovation & through maintaining an external focus Hire and coach functional team leads to achieve exceptional performance Retains, develops, and engages top talent Serve as a core member of the Patient Support Leadership Team, representing operations perspective and engaging "above" role to improve our effectiveness in the region, i.e. can think at a broader level than one's own function Coordinates closely with cross functional colleagues, ensuring a culture of collaboration and receptivity to feedback Role models and instills a culture of compliance focused on ethics and integrity in all we do Required Education and Experience Bachelor's degree 12 years+ work experience in healthcare/pharmaceuticals, 5 years in leading teams Additional preferred experiences: Specialty product launch experience Work within highly competitive markets Kidney experience Required Skills Expertise in patient support, patient education, market access, or marketing Track record of proven ability to motivate, coach & inspire a team towards clear goals and hold accountable for results Thrives on working in a fast paced, evolving environment with attention to detail, committed follow-through, an appropriate judgement in decision making Excellent communication skills: patient-centric and customer-service minded Works as a team player in diverse settings with a spirit of continuous improvement and innovation Pay Range: $212,000 - $318,000 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com