Store Operations Assoc, Store Operations

VisionWorks

United States

Apr 12, 2025

Summary:

The Associate, Store Operations will be responsible to support the retail operations and field teams on the day to day running of the business as well as key programs, projects and initiatives that drive continuous improvement. This role will support the Manager, Retail Operations Continuous Improvement in gathering customer experience data and feedback to improve processes and execution.

Pay Class and Pay

Pay Class: Full Time

Pay: $ 14.54 - $ 18.18 Hourly

Essential Responsibilities:

Helps identify, manage and track Customer Experience and Retail Operations Projects
Proactively identifies, researches, assesses, and prioritizes emerging field and customer issues and opportunities.
Responsible for executing customer experience reporting for retail operations management and field management
Responsible for executing and maintaining key operating model data in systems
Maintains frequent oral and written communication with retail operations management, staff, field management and stores.
Must be action oriented with strong collaboration skills across cross functional areas

Education:

High school diploma, GED, or equivalent work experience. Bachelor's degree preferred.

Experience & Background:

0 - 3 years of related experience; prefered retail
Smartsheets and Microsoft Power Bi experience preferred
Experience using Microsoft Excel, PowerPoint and Microsoft systems

Language Skills:

Professional written and verbal communication and interpersonal skills
Bilingual (Spanish) helpful, but not required

Mathematical Skills:

* Advanced mathematical skills to include problem solving, critical thinking and strong analysis

Reasoning Ability:

* Ability to think logically in following procedures and instructions

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to sit, stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Activity	Amount of Time
	None	Under 1/3	1/3 to 2/3	Over 2/3
Stand		X
Walk		X
Sit				X
Use hands to finger, handle, or feel, pick or pinch				X
Reach with Hands and Arms			X
Climb or balance		X
Stoop, kneel, crouch, or crawl		X
Talk or hear				X
Close Vision (clear vision at 20" or less)				X

Essential Responsibilities related to Behavioral Characteristics:

Ability to identify and resolve problems in a timely manner
Works well under pressure and able to perform with interruptions meeting deadlines
Strong organizational skills and ability to execute manual detailed tasks in a fast pace environment
Energetic and self-motivated
Team player
Ability to work onsite and participate in interactive meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.