Change Management Manager

The application window is expected to close on: 3/4/24. Job posting may be removed earlier if the position is filled or a sufficient number of applications are received.

Meet the Team

Cisco's Commerce Operations Enablement (COE) is part of the Commerce Operations (CO) organization that is responsible for providing frictionless commerce operations at scale for Cisco's customers, partners, sellers & renewal managers across all hardware, software, service offers and buying programs fueled by a culture where we celebrate talent & teamwork.

Your Impact

As a Commerce Operations Enablement Manager, you will be responsible for the entire understanding and assessing the impacts of changes to the Commerce Operations Lifecycle from Offer Design, Pre Sales, Post Sales and Renewals. The role involves collaborating with Acquisition, Offer, Sales, Partners, Operations and IT teams to drive internal (Cisco Sales, Global Partner Relationship Services (GPRS), Growth Operations, Customer Experience (CX), Commerce Experience (CE), Commerce Operations (CO), Supply Chain, Finance Transformation Office (FTO), Legal, Marketing) and external (Partners and Customers) operational enablement. You'll be responsible for understanding the business strategy, requirements and translate them into efficient and scalable change management enablement solutions to be delivered to Commerce Operations and Partners, that will than require you to drive, engage, influence, analyze, design, and implement change management enablement solutions for multi-functional, groundbreaking capabilities to improve Cisco's Commerce Operations experience for our customers and partners. You'll conduct data analysis to arrive at data-driven change management enablement decisions and work with other SMEs within the organization and engineers to devise and develop effective and quality of solutions providing a best-in-class user change management enablement experience. Serving as the Commerce Operations Enablement SME, you will be the main point of contact for Commerce Operations organization, you will facilitate communication among product managers, offer leads, engineering team, and business partners involved in all hardware, software, service, offers and buying programs.

In addition, you will collaborate with various internal project teams by supervising project initiation, planning, execution, monitoring, and completion of project goals while promoting and implement the latest tools and processes.

• Interlocks and engage with Change Management enablement functions within Marketing, Acquisition, Sales, Partners, Supply Chain, Finance, SLT and ELT Programs
• Assess and provide change management enablement solution options / recommendation for new Commerce or enhancement capabilities.
• Collaborate and partner with Change Management enablement functions to create roadmap for change management
• Provide Partner Commerce Lifecycle educational sessions / documentation:
• Adoption of Cisco Commerce Operations capabilities
• Train Partners and Commerce Operations teams on policy, process and business rule changes
• Drive plan, strategy, and design of Commerce capability and feature migration and/or adoption.
• Provide change management enablement strategy, design and execution for new / updates to go-to-market licensing offer / product / feature.
• Collaborate and partner with Product Owners and Customer/Partner Operations Support to assist with customer / partner / stakeholder experience issues & customer concerns.
• Conducting Partner Early Visibility and Co-Design sessions on high change focus areas (Documenting processes, identify problems, design solutions)
• Coordinate multiple projects and teams to meet organizational priorities, ensuring timely and accurate planning.
• Focus on scope delineation, schedule building, communications planning, risk assessment and support to build and publish your planning.
• Implement and supervise program governance structures, ensuring the right people are involved in decision-making.
• Lead project schedule, scope, and resources, adapting to new requirements and constraints.
• Build, coordinate, and manage project plans for key projects, including execution and tracking of project deliverables, achievements, action items, dependencies, risks, and mitigation plans.
• Communicate project delivery results and business status regularly to partners.
• You will define Success Metrics: Identify and socialize project success metrics to the internal team. Evaluate project progress and results against success metrics.

Minimum Qualifications:

• BA/BS degree preferred in business.
• 4+ years' experience in change enablement
• 2 years' experience in CCW; CCWR, EAWS, EAMP.

Preferred Qualifications:

• Experience as a Program/Project Manager in a tech company with project management skills to meet goals within constraint time and budget, preferably in large PMO environment. Ability to track, report and analyze process improvements within the agile team structure.
• Commerce Operations and Technical Implementation Experience in a tech company
• Excellent written and verbal communication; ability to connect with and influence action at every level. Strong social skills. Experience with Webex Video Recording and Editing, Quip, Microsoft SharePoint, Smartsheet, Jira Align, and Jira Cloud
• Experience performing operations training Webex video recordings/editing and story board writing.

We Are Cisco

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Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!