Field Service Manager

Join Mustang Cat - Building Texas... Powering the World.

As the authorized Caterpillar dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.

Mustang Cat is actively recruiting a skilled Field Service Manager to lead the Power Systems Field Operations team. As a key Service Manager, you'll oversee field service technician operations, drive departmental profitability, and manage field equipment and service support across critical industries in Houston, Texas.

Top Benefits for Field Service Managers:

* Great Work-Life Balance
* On-Premise Clinic
* Tuition Reimbursement
* Vast Growth Opportunities
* Leadership Training Programs
* Job Stability
* Full-Time Benefits: Medical, Dental, Vision
* 401(k) with Employer Matching
* Paid Vacation, Sick Time, Holidays

What You'll Do as a Field Service Manager:

* Provide leadership and support to supervisors and field service teams
* Foster collaboration between service, sales, and internal departments
* Manage technician performance, productivity, and morale
* Control departmental expenses and drive profitability
* Oversee warranty submissions and maximize recovery opportunities
* Optimize asset and equipment utilization across field service operations
* Promote a culture of safety and regulatory compliance
* Coach and develop employees for future leadership roles
* Lead special projects to support business objectives
* Perform additional duties to support service excellence

Field Service Manager Requirements:

* Bachelor's degree in an industry-related field or 8+ years of industry-related management experience
* Extensive knowledge of service departments and field operations
* Proven experience in people management and team leadership
* Strong ability to foster collaboration and grow a cohesive team
* Familiarity with Caterpillar systems (SIS and DBS preferred)
* Exceptional customer service, communication, and interpersonal skills
* Ability to multitask and prioritize in a fast-paced service environment
* Professionalism and strong decision-making abilities under pressure

• Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America