Associate Director, SCAA

As part of a broad initiative to support high-achieving and motivated first-generation and/or limited-income (FLI) students, Johns Hopkins University has created a new Success Coaching Program in Academic Advising (SCAA). The program itself is a partnership between Homewood Student Affairs and the offices of academic advising in our two undergraduate schools on the Homewood Campus. Staff in the program have a hybrid role of academic advising and success coaching. As Academic Advisors, they assist students with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans. They troubleshoot academic problems, monitor academic progress and academic standing, and advise on policies and procedures. As Academic Advisor/Success Coaches (AA/SCs), they use an appreciative, strengths-based advising model to increase retention, completion, engagement, satisfaction, and social mobility among FLI students.

We are seeking an Associate Director of SCAA who will collaboratively work with the Senior Director to provide leadership and vision in the further strategic development of the program's staff-facing and student-facing work. Specifically, the Associate Director(s) will co-manage daily program operations, contribute to the development of program policies/procedures, and train, directly supervise, and support AA/SCs; maintain strategic campus partnerships. Informed by their own ongoing work as advisors/coaches, the Associate Director(s) will also assist with advancing areas of support that complement holistic experiences for FLI students: retention, peer-to-peer advising, well-being, academic support, success coaching, and advising.

As an active participant(s) on the Senior Director's advisory team, Associate Director(s) will be embedded in either the Academic Advising office in the Krieger School of Arts & Sciences or the Academic Advising office in the Whiting School of Engineering. The Associate Director(s) will report to the Director of SCAA.

Specific Duties and Responsibilities

Supervision

• Supervise and ensure sufficient training of at least 5 FTEs embedded in more than one location and accountability in two areas.
• Oversee specific areas of resources (e.g., academic recovery, recruitment, project teams, the coaching curriculum, etc.) within the SCAA.
• Assess and evaluate trends of SCAA data and student outcomes.
• Assist the Senior Director with developing and implementing strategic plans, recruitment, assessment, staff training/development, and bi-annual staff retreats
• Help establish consistent, affirmative messaging about FLI students campus-wide.
• Collaborate with the FLI Network, faculty, campus partners, and students to develop programs, services, or opportunities to support the success of FLI students.
• Work closely with key campus partners (Student Outreach Services, Life Design, Financial Aid, Student Life, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.
• Participate in University and Homewood Student Affairs committees.
• Work with the Life Design Lab, Alumni Relations, and other stakeholders to enhance student participation in high-impact learning experiences, such as undergraduate research, internships, and service learning.

Project management & Collaboration

• Develop and expand the program coaching curriculum.
• Steer SCAA Communications Team.
• Co-lead student recruitment for the program.
• Design and launch student learning outcome modules in Canvas in alignment with program goals.
• Create and establish academic advisor success coach training modules.
• Analyze, interpret, and report student engagement, learning, and satisfaction data.
• Identify and incorporate best practices for student engagement and learning for first-year experience courses.
• Develop and standardize first-year experience courses with a program coaching curriculum.
• Streamline and ensure a unified experience for SCAA students that addresses FLI student-specific concerns and topics.
• Develop a first-year experience instructor manual and curriculum that incorporates best practices for student engagement and learning.

Academic Advising

• Provide academic advising for a reduced caseload in comparison to a full caseload of SCAA students year-to-year
• Help students navigate their academic experience by assisting with proactive academic planning, creative problem-solving, and connection to academic resources.
• Assist undergraduates with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans.
• Conduct group advising sessions, advising workshops, and/or co-sponsor events with faculty and other support offices.
• With the purpose of facilitating student success and retention, tracking student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation. Troubleshoot problems with registration and refer students to support services to facilitate success.
• Advise undergraduates on academic opportunities and requirements, policies, and procedures.
• Provide early interventions by identifying and communicating with at-risk students identified by faculty in each academic term.
• Meet with academic probation students and reinstate suspension students to conduct a self-assessment and academic success plan.
• Monitor students' academic progress to advise them of their academic standing. Communicate with students the process and deadlines for graduation processing.
• Create and maintain accurate academic records using degree audit software and SIS (Student Information System), document student meetings and notes in the student information database.

Success Coaching

• Support the success of first-generation and/or low-income students by providing year-round proactive coaching and guidance throughout their undergraduate careers that address self-care, socio-emotional well-being, and career-related issues, including major choice, internships, full-time employment, graduate school opportunities, and other post-baccalaureate positions.
• Proactively monitor student progress and performance, analyze problem areas, forecast solutions, and conduct intervention strategies.
• Possesses current-state knowledge of assigned students' experiences through high-contact methods that mirror year-in-school and/or current students' needs.
• Track advisees' progress via the university's comprehensive intervention system, including tracking advisees' use of academic support services.
• Make timely referrals for personal or academic issues as appropriate and engage in ongoing contact with faculty as needed.
• Operate for advisees as a steadfast "hub" for all relevant "spokes" (other student services) by working in a prompt and coordinated fashion with other staff (e.g., health/wellness, residential life, financial aid, and career advisors, pre-professional advising, etc.) to support students facing personal or academic challenges.
• Serve as a constant and immediate source of support for advisees; be present as a highly visible, extremely accessible resource for advisees; be available for parent/family inquiries as appropriate.
• Assist advisees with establishing, reviewing, and revising academic and co-curricular goals.

Special Knowledge Skills and Abilities

• Passion for working with highly talented, socially diverse student populations, including first-generation and low-income students.
• A strategic thinker, creative, and collaborative, with considerable experience in managing projects.
• Ability to represent, speak, and report on behalf of the program in various professional settings.
• Demonstrated capacity to work effectively with persons from diverse backgrounds and perspectives and to foster a campus and community culture of belonging.
• Knowledge of student development theory, academic advising theories, intersectional identities, and the Imposter Phenomenon.
• Keen analytical skills, strong problem-solving skills, and excellent written and verbal skills.
• Ability to use appropriate judgment when dealing with sensitive issues.
• Manage projects efficiently, within an established timeline, in their entirety.
• Exceptional interpersonal, oral, public speaking, writing, and listening skills.
• Excellent ability to work collaboratively with students, faculty members, and staff at all levels.
• Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.
• Proven record of accomplishment in establishing strategic relationships to strengthen program and service delivery.

Metrics and Accountability

• Student satisfaction.
• Accuracy of academic information delivery.
• Completes academic data tasks and analysis in an accurate and timely manner.
• Academic integrity and degree compliance.
• Current-state knowledge of student experience and frequency of contact Student learning outcomes.
• Retention and completion rates.
• Social mobility.
• Student engagement.

• Master's Degree in student affairs, higher education, counseling, or related fields including social science.
• Five years of relevant experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

• Extensive knowledge and experience managing holistic advising, assessment, academic and student affairs collaborations, diversity, identity, and belonging.
• Experience in communications and utilizing social media is an asset.

Classified Title: Sr. Student Success Advisor
Job Posting Title (Working Title):Associate Director, SCAA
Role/Level/Range: ACRP/04/ME
Starting Salary Range: $64,600 - $113,300 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon - Fri / 08:30am - 05:00pm (some weekends and evenings)
FLSA Status:Exempt
Location:Hybrid/Homewood Campus
Department name: Center for Student Success
Personnel area: University Student Services