New

Windows 10/11 Deskside-Shadowing

TEKsystems
$17.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Fairfield
Apr 05, 2025
Description Scope: Windows 10/11 Deskside Support. Resources will shadow existing client resources and eventually move to steady state deskside Opportunity for strong techs to stay long term--Opportunity to go long term (5 years) 12 months however the stronger techs may stay longer/have an opportunity for long term 5 years Must have corporate IT support experience= This role will support a new expanded office space and headcount for the Kyndryl client Provide Workstation Hardware and Windows 10/11 Software, Break Fix support IMAC - PC Install, Moves, Adds and Changes Image in support of break fix support Asset Recovery Asset tagging Asset Disposal in accordance with Kyndryl's Customer processes and procedures Installation of user requested Kyndryl's Customer approved software outside the scope of the installed base image Printer Support Client Center (Tech Bar) Support IT Service Management Updates Direct end users to mobile device return drop boxes Package mobile devices and prepare for shipping to disposal vendor Other Client Support needed to maintain Workstation operations and customer satisfaction Participate in implementing Kyndryl's Customer / Kyndryl's overall deskside support methodologies, processes, and procedures. Skills Requirements - Effective interpersonal skills, articulate in order to interface with client staff. - Able to work in a team and independently, demonstrating problem solving skills. - Experience imaging and configuring systems PC systems. - Common Hardware break fix, software installation skills - Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients. - Experience with Windows 10 OS support - Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point) - Experience with end Help Desk ticketing systems. - Supports mobile devices (Android/IOS) Skills* Windows, Office 365, Desktop Top Skills Details Windows, Office 365, Desktop Additional Skills & Qualifications Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $17.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fairfield,CA. Application Deadline This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.