Associate Service Desk Engineer
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![]() United States, Texas, Dallas | |
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Join TriumphX! TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We're looking for top tech and project management talent to analyze, recommend and build strategic solutions that support Triumph Financial's mission to become a world-class, market-leading financial and technology company. Position Summary: The Associate Service Desk Engineer is responsible for providing technical support and assistance to end-users and customers. The role requires strong communication and problem-solving skills, as well as technical expertise in various hardware and software systems. The ideal candidate is someone who has a combination of technical expertise, communication skills, and customer service skills. They should be able to handle basic technical issues efficiently and professionally while providing excellent customer service to end-users. Additionally, an ideal Level 1 Service Desk Engineer should be motivated to continually learn and develop their technical skills, stay up-to-date with the latest industry trends and best practices, and seek opportunities to improve the IT service delivery and customer support processes. ESSENTIAL DUTIES & RESPONSIBILITIES
EDUCATION & QUALIFICATIONS To be successful in this role, the candidate should have a degree or certification in computer science, information technology, or a related field. The candidate should also possess strong technical skills in areas such as network administration, operating systems, and databases, as well as excellent communication and problem-solving abilities. Additionally, prior experience in technical support or customer service is preferred:
SKILLS & ABILITIES REQUIRED
#LI - JH1 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today! |