Learning Solutions Integration Specialist

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

The Learning Solutions integration Specialist is critically important to the collaborative but rapid development of virtual, engaging learning experiences to replace, extend and/or enhance ground-based instruction. The role is responsible for researching, testing, planning for and implementation of innovative digital learning solutions. This role ensures smooth exam administration by coordinating proctoring setup and review, troubleshooting exam-related issues, and supporting faculty in launching and accessing exam results. The Exam Coordinator serves as the primary liaison with the exam vendor, maintaining strong partnerships and resolving any operational challenges to ensure a seamless testing experience.

We offer a comprehensive medical insurance benefits, excellent education assistance programs, 401K match and employee assistance program. Click Here to learn more about careers at Herzing University.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor's Degree and a minimum of 1 year related experience.
  
  
  
  • 2 years' experience working in education or healthcare preferred.
  
  
  
  
• Experience with integration of technical learning or training solutions.
• Experience in supporting end users in using technical learning solutions preferred.
• Experience in an academic environment preferred.
  
  

PRIMARY DUTIES AND RESPONSIBILITIES (A full job description will be provided during interview process):

• Assist with learning solutions
  
  
  
  • Strategize, develop, and implement effective processes for managing learning solutions systems, with a focus on long-term sustainability and efficiency.
  • submit resource acquisition documents within deadlines.
  • Serve as back-up trainer to the Nurse Education Specialist as it relates to faculty and student training. Providing additional support as needed to faculty.
  • Respond to an analyze elevated issues related to digital learning solutions where applicable.
  • Set up virtual classes for all courses, faculty and campuses.
  • Enroll and invite faculty to their virtual classes while tracking engagement and responses.
  
  
  
  
• Triage/problem-solve issues related to digital learning solutions integration
  
  
  
  • Troubleshoot and resolve digital learning integration issues through clear communication and information sharing.
  • Collaborate with exam vendors to maintain relationships and resolve operational concerns.
  • Partner with AVP of Instructional Design and Delivery on escalated issues that have interdependencies
  
  
  
  
• Manage exam and proctoring processes
  
  
  
  • Use professional judgement to elevaluate student testing incidents in accordance with established policies and procedures.
  • Address misconduct cases as it relates to faculty usage of the system, collaborate with faculty on their role and appropriate processes. Escalate serious incidents when necessary.
  • Maintain master exam template (standard exam settings, timing, delivery dates)
  • Track and document all revisions and modifications made to exams.
  • Assist with remote proctoring processes where applicable
  • Manage exam orders, scheduling, and setup of exam settings
  
  
  
  

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position 50% of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.
  
  

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.