Director of Product Management, Agentforce Field Service

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Director of Product Management, Agentforce Field Service

The future of field work is changing. At the center of Generative AI and Agentforce revolution is the Agentforce AI platform designed to create and deploy intelligent AI agents tailored for various business roles and industries. We're looking for an outstanding Product Manager to help drive the evolution of Agentforce AI specifically for Field Service applications. The new labor platform in field service will not only manage people, assets and equipment, it will also include AI agents and Robotics.

The ideal candidate is an experienced product leader, who is driven to ensure customers and their teams are successful and be the face of our work with customers. This is a high-profile role that is ready for a candidate who wants to take their career to the next level.

Your Impact

• Help define and drive the product vision, strategy and roadmap for Field Service Agents

• Build tight partnerships with the Agentforce AI Platform team

• Lead the customer interface for driving outcomes, success and scalable adoption

• Drive end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics.

• Collaborate with engineering teams to scope, prioritize and drive feature specifications.

• Engage with customers, stakeholders, and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.

• Research and understand industry trends and competition in Generative AI, Field Service.

• Collaborate with the rest of Agentforce org and platform teams within Salesforce.

• Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events, and community sites and social media.

Required Skills:

• 7+ years of Product Management or similar experience with highly technical products/platforms

• Extensive experience working in AI/ML space including strong technical background and ability to interface with engineers and data scientists in the space.

• Good understanding of Generative AI landscape and trends.

• Outstanding written and oral communication skills, including experience. presenting to executive leadership, participating in the sales cycle, and handling sensitive, critical issues.

• Experience working in and delivering products or services in an agile/lean environment including backlog management (user stories, epics and bugs).

• Deep experience in gathering and transforming product requirements into a practical product roadmap.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.

Desired Skills:

• Experience with Field Service-specific data and processes, like work orders, scheduling, and asset management within applications.

• Familiarity with Salesforce Field Service applications and ecosystem.

• Knowledge of Generative AI evaluation and testing approaches.

• Experience defining & building AI platforms and capabilities, focused on enabling different personas to get their jobs done as part of end-to-end ML lifecycle.

• Experience driving deep collaborations within the company and with external partners and customers.

• Experience working with Generative AI vendors is a plus.

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